Client Advisor And Sales Support

TALENTMATE; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Bulgari in Dubai seeks a committed luxury jewelry sales specialist to provide an inspirational shopping experience and maximize sales opportunities. You will support peers in boutique operations, demonstrate product knowledge, and drive store targets.

The role requires at least 5 years in luxury jewelry sales, CRM and marketing experience, and fluent English. Strong customer service, negotiation skills, and networking to grow the client base are essential.

Qualifications

• At least 5 years sales experience within jewelry or a luxury brand.
• Marketing and CRM techniques experience required.
• Proficiency in English written and verbal is essential.
• Strong customer service and negotiation skills with integrity and professionalism.
• Knowledge of Bulgari products and store procedures is advantageous.

Responsibilities

• Welcome all clients and prospects, delivering extraordinary service.
• Understand client needs and guide them to the brand discovery.
• Develop relationships with existing clients and engage new customers.
• Manage the sales process from welcome to packaging using effective selling techniques.
• Contribute to store and service KPIs while maintaining brand standards.
• Record client data in the CRM system for future contact and development.
• Perform after-sales front-office activities and CRM tasks; manage repairs data in SAP.

Skills

Customer service

Negotiation skills

Networking

English proficiency

CRM techniques

Tools

SAP

Job description

Job Description

Position

BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

Your Mission

To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets.

Job responsibilities

• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
• Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
• Contribute to the store and service KPIs achievement.
• Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
• Perform all CRM one to one activities.
• Apply all sales related procedures and guidelines.
• Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
• Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
• Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.

Profile

• The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 5 years sales experience within jewelry or a similar role within luxury/fashion brand.
• Marketing and Customer Relationship Management techniques experience is also required.
• Proficiency in English written and verbal is essential
• To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness.
• Strong Business awareness and the ability to network for prospective clients outside of the store in order to enhance and build your client base is essential.
• Knowledge of Bulgari products, Selling skills Store procedures is an advantage.

Job Details

• Role Level: Not Applicable
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: http://www.bulgari.com
• Job Function: Sales
• Company Industry/ Sector: Retail Luxury Goods and Jewelry