Cleaning Operations Supervisor

Confidential Company; Dubai; On-site; AED 67,000 - 100,000; Full time

Job description

Core Responsibilities

Team Leadership Scheduling

Create shift rosters daily duty sheets and work schedules Reallocate tasks or step in to cover staff absences and peak workloads Onboard mentor and provide hands-on training to new and existing cleaners

Quality Control Inspections

Conduct routine walk-throughs and quality audits of offices restrooms public areas or guest rooms Ensure work complies with Service Level Agreements SLAs Key Performance Indicators KPIs and contract scopes Address and resolve client complaints or sub-standard cleaning work immediately

Inventory Equipment Management

Monitor stock levels of cleaning chemicals consumables and personal protective equipment PPE Reorder supplies and track equipment maintenance or report mechanical faults Ensure machinery such as floor scrubbers and pressure washers is used and stored safely

Health Safety Compliance

Enforce workplace safety regulations hazardous material guidelines such as COSHH and hygiene protocols Maintain incident logs attendance sheets timecards and safety inspection records

Technical & Operational Expertise

Chemical Safety Knowledge: Deep familiarity with hazardous material regulations (like COSHH or OSHA), chemical dilution, and proper PPE protocols.Equipment Proficiency: Hands-on experience operating and maintaining industrial machinery, such as rotary floor buffers, carpet extractors, and ride-on scrubbers.Sanitation Techniques: Comprehensive understanding of specialized cleaning methods, cross-contamination prevention, and infection control protocols (especially critical in healthcare settings).Inventory Management: Ability to forecast supply usage, track stock levels, control waste, and manage relationships with suppliers.Leadership & People ManagementTeam Building & Training: Capability to onboard new hires, deliver clear practical training, and motivate diverse teams to maintain high standards.Conflict Resolution: Skill in handling staff grievances, managing performance issues, and resolving interpersonal friction calmly and fairly.Performance Evaluation: Competence in conducting fair quality assessments, delivering constructive feedback, and identifying areas for staff improvement.Rostering & Scheduling: Proficiency in coordinating complex shift patterns, managing holiday cover, and adjusting staffing levels during peak or low periods.

Communication & Customer Service

Client Relations: Professional demeanor to act as the primary point of contact for clients, tenants, or building management.Active Listening: Responsiveness to client feedback or complaints, with the ability to translate their concerns into immediate, actionable tasks for the team.Clear Reporting: Ability to write clear emails, fill out digital shift logs, and document safety incidents accurately for executive review.

Organization & Administration

Quality Assurance Auditing: A sharp eye for detail to perform rigorous walk-throughs and ensure work strictly aligns with Service Level Agreements (SLAs).Time Management: Efficiency in prioritization to juggle routine maintenance, deep‑cleaning projects, and sudden emergency requests.Digital Literacy: Comfort using scheduling software, facility management apps, spreadsheet tools, and digital timecard systems.Budgeting & Cost Control: (Particularly for managers) Skill in monitoring labor hours, managing overtime costs, and keeping material expenses within strict budget lines.