Claims Officer

Gargash Insurance Services LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Gargash Insurance Services LLC in Dubai seeks a claims professional with 2–3 years of relevant experience, specializing in Non-Motor and/or Workmen's Compensation claims. The role targets individuals at an early-to-mid stage of their claims career, responsible for end-to-end claims handling and coordination with insurers and clients.

The position emphasizes accurate documentation in IRIS, timely settlements, and proactive escalation of complex matters within a dynamic team environment in the UAE.

Qualifications

• 2–3 years of relevant claims experience.
• Prefer Non-Motor and/or Workmen's Compensation experience.
• Early-to-mid level claims career stage.

Responsibilities

• Handle and monitor Non-Motor and Workmen Compensation claims from notification through settlement.
• Coordinate with insurers, co-insurers, clients and internal teams to obtain approvals and settlements.
• Review and ensure complete and accurate documentation is uploaded and maintained in IRIS.
• Coordinate billing of settled claims within 48 hours of settlement approval and document accordingly.
• Follow up with co-insurers to obtain credit notes within 10 days and maintain records.
• Monitor pending claims and outstanding requirements to minimize delays and ensure timely closure.
• Maintain accurate claim records, trackers and MIS and provide updates on approvals and settlements.
• Respond to routine queries and escalate complex or delayed matters as needed.

Skills

Claims handling

Non-Motor claims

Workmen's Compensation

Documentation

Tools

IRIS

Job description

Candidates should have 2–3 years of relevant claims experience, preferably in Non-Motor and/or Workmen Compensation claims. This role is intended for candidates at an early-to-mid stage of their claims career.

Job Responsibilities:

• Handle and monitor Non-Motor and Workmen Compensation claims from notification through settlement, ensuring timely action and follow-up at each stage.
• Coordinate with insurers, co-insurers, clients and internal teams to obtain required approvals and facilitate timely settlement of claims.
• Review and ensure complete and accurate documentation, including claim-related emails and supporting documents, is uploaded and maintained in IRIS.
• Coordinate the billing of settled claims within 48 hours of settlement approval and ensure timely completion of related documentation.
• Follow up with co-insurers to ensure credit notes are obtained within 10 days and maintain appropriate records.
• Monitor pending claims and outstanding requirements, following up with relevant stakeholders to minimize delays and ensure timely closure.
• Maintain accurate claim records, trackers and MIS, and provide updates on pending approvals, settlements and outstanding documentation as required.
• Respond to routine claim-related queries and **escalate** complex or delayed matters to the appropriate level for resolution.