CIS Luxury Hotel Sales Manager

Hyatt Hotels Corporation; Dubai; On-site; AED 280,000 - 480,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a CIS market sales professional to drive room, group, and revenue targets for the EAME region, with a focus on CIS partners and luxury client segments.

The role emphasizes building strong relationships with tour operators, agencies, corporate clients, and high-end advisors while negotiating rates, contracts and packages. Frequent travel and collaboration with Revenue Management, Reservations and Marketing are required.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Sales, Marketing, Business Administration, or related discipline.
• Fluency in Russian and English required; additional CIS languages an advantage.
• Strong commercial, negotiation, presentation, and relationship-management skills.

Responsibilities

• Develop and implement strategic sales activities for the CIS market to achieve room, group, and revenue targets.
• Manage and strengthen relationships with CIS tour operators, travel agencies, corporate clients, luxury travel advisors, and partners.
• Identify and secure new business opportunities through proactive calls, appointments, research, and networking.

Skills

Russian language

English language

Sales negotiation

Relationship management

Travel willingness

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Opera

Envision

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

This role is responsible for developing and managing business from the CIS region to maximize room, group, and related revenue opportunities. The role focuses on building strong relationships with key partners, identifying new business opportunities, and achieving sales targets while maintaining the property’s luxury positioning and brand standards.

Main Duties:

• Develop and implement strategic sales activities for the CIS market to achieve assigned room, group, and revenue targets.
• Manage and strengthen relationships with key tour operators, travel agencies, corporate clients, luxury travel advisors, and other partners across the region.
• Identify, qualify, and secure new business opportunities through proactive sales calls, appointments, market research, and networking activities.
• Maintain an effective portfolio of existing accounts while developing new accounts with strong revenue potential for the property.
• Negotiate rates, contracts, packages, and commercial terms based on market conditions, business potential, and sound commercial judgement.
• Prepare and execute account development plans to increase production, market share, and long-term business from key partners.
• Conduct regular sales trips, client meetings, presentations, product trainings, and networking activities within assigned markets.
• Represent the property at international trade shows, roadshows, exhibitions, workshops, and other relevant sales events.
• Organize and host familiarization trips, site inspections, partner visits, and property presentations to showcase facilities and experiences.
• Monitor booking patterns, account production, market performance, and competitor activity to identify opportunities and recommend appropriate actions.
• Maintain a strong understanding of CIS travel trends, customer preferences, seasonality, air connectivity, and destination developments.
• Work closely with Revenue Management to review market demand, pricing opportunities, account performance, and business displacement considerations.
• Collaborate with Reservations, Events, Marketing, Front Office, and other departments to ensure accurate communication and seamless handling of key clients and guests.
• Maintain accurate account profiles, sales activities, contracts, production reports, and business opportunities within the relevant CRM and sales systems.
• Prepare regular sales reports, forecasts, and market updates while ensuring all secured business aligns with commercial objectives, brand standards, and the property’s luxury positioning.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Sales, Marketing, Business Administration, or a related discipline.
• Minimum 3–4 years of relevant hospitality sales experience, including exposure to the CIS market, preferably within a luxury hotel or resort.
• Established relationships with CIS tour operators, travel agencies, luxury travel advisors, corporate accounts, and other relevant business partners.
• Fluency in Russian and English is required; proficiency in additional CIS-region languages would be an advantage.
• Strong commercial, negotiation, presentation, and relationship-management skills, with the ability to achieve revenue targets and develop new markets.
• Willingness to travel frequently, with proficiency in Microsoft Office, CRM platforms, and hotel sales systems such as Opera or Envision considered an advantage.

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