European Luxury Hotel Sales Manager

Hyatt Hotels Corporation; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Hyatt Hotels Corporation in Dubai seeks a regional sales professional to develop and manage business from key European markets, maximizing room nights, group business, revenue and market share for our luxury portfolio.

You will lead strategic account development, collaborate with Revenue Management, and build strong relationships with travel partners while ensuring our luxury positioning is maintained globally.

Qualifications

• Bachelor's degree or diploma in hospitality, sales, marketing or business administration.
• 3-4 years in hospitality sales with European market exposure, preferably luxury.
• Established relationships with European tour operators, agencies and partners.
• Strong commercial awareness, ability to develop new accounts and hit targets.
• Excellent communication, presentation, negotiation and relationship management; English required; additional European language a plus.
• Willing to travel across markets; proficient in MS Office, CRM and hotel sales systems (Opera/Envision).

Responsibilities

• Develop and execute a structured European sales plan with revenue targets.
• Achieve targets for room nights, revenue, and new active accounts.
• Identify and acquire high-potential accounts via targeted outreach and meetings.
• Manage prioritized accounts; provide updates on opportunities and performance.
• Prepare account development plans and sales strategies to grow production and market share.
• Maintain market exposure through direct selling, calls, and client engagement.
• Negotiate rates, contracts, packages, and terms based on profitability.
• Conduct sales trips, client presentations, and site visits across markets.
• Represent the property at trade shows, roadshows, and industry events.
• Maintain records of profiles, contracts, quotations and opportunities in sales systems.
• Monitor travel trends and seasonality to identify opportunities; collaborate with RM for pricing/inventory.

Skills

Fluent English

Relationship management

Negotiation

Communication

Presentation

Education

Bachelor's degree or diploma in Hospitality Management or related field

Tools

CRM platforms

Microsoft Office

Opera

Envision

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

This role is responsible for developing and managing business from key European markets to maximize room nights, group business, revenue, and market share. The role focuses on strategic account development, new business acquisition, and building strong relationships with travel partners while ensuring all secured business supports the property’s commercial objectives and luxury positioning.

Main Duties:

• Develop and execute a structured sales plan for the European region in collaboration with the Director of Sales, aligned with revenue targets and business priorities.

Achieve assigned targets for room nights, revenue, new active accounts, group business, and other key sales performance indicators.

• Identify and acquire high-potential accounts through targeted sales calls, client meetings, market research, networking, and strategic prospecting.
• Systematically manage prioritized accounts within the assigned territory and provide updates on opportunities, account performance, and market developments.
• Prepare effective account development plans and sales strategies to increase production, market share, and long-term revenue potential.
• Maintain strong market exposure through direct sales solicitation, telephone contact, written communication, presentations, and regular client engagement.
• Negotiate rates, contracts, packages, and commercial terms based on account potential, market conditions, profitability, and sound commercial judgement.
• Conduct sales trips, client presentations, product training sessions, site inspections, familiarization visits, and networking activities across assigned markets.
• Represent the property at relevant trade shows, roadshows, exhibitions, workshops, and industry events to generate business and enhance brand awareness.
• Maintain accurate records of account profiles, sales agreements, quotations, contracts, client interactions, and opportunities within the relevant sales systems.
• Review tentative bookings, room blocks, group requirements, and sales files regularly to ensure all business is accurately tracked and followed through to confirmation.
• Monitor European travel trends, booking patterns, seasonality, air connectivity, competitor activity, and customer preferences to identify new opportunities.
• Collaborate with Revenue Management and relevant departments to evaluate pricing, inventory availability, account performance, and overall contribution to operating results.
• Ensure all sales contracts, credit arrangements, collections, forecasts, and supporting documentation comply with established policies, procedures, and luxury brand standards.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Sales, Marketing, Business Administration, or a related discipline.
• Minimum 3–4 years of relevant hospitality sales experience, including exposure to European markets, preferably within a luxury hotel or resort.
• Established relationships with European tour operators, travel agencies, luxury travel advisors, consortia, corporate accounts, and other key partners.
• Strong commercial awareness with proven ability to develop new accounts, negotiate contracts, achieve revenue targets, and increase market share.
• Excellent communication, presentation, negotiation, and relationship-management skills; fluency in English is required, while an additional European language is an advantage.
• Willingness to travel across assigned markets, with proficiency in Microsoft Office, CRM platforms, and hotel sales systems such as Opera or Envision.

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