Chief Concierge & Guest Experience Architect

IHG Hotels & Resorts; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Kimpton Sevn Dubai is seeking a Chief Concierge to lead the Concierge operation from the ground up as part of our luxury lifestyle hotel pre-opening team. You will shape guest experiences with warmth, curiosity, and a strong network of Dubai partners.

Reporting to the Director of Front Office, you will build relationships, set service standards, mentor the team, and ensure personalised, memorable moments for every guest.

Qualifications

• Diploma or degree in Hospitality, Hotel Management, Tourism, or related field.
• 3–4 years of luxury, lifestyle, or upscale hospitality experience.
• Strong VIP and personalised guest service experience.
• Excellent knowledge of Dubai and UAE destinations.

Responsibilities

• Lead daily Concierge operations and set the tone for exceptional service.
• Build relationships with guests and personalise their experience.
• Arrange dining, transportation, entertainment, wellness, shopping, and experiences.
• Recognise VIP, returning, and special-occasion guests.
• Own guest requests from start to finish.
• Lead, coach, and develop the Concierge team.
• Develop SOPs and guest experience guidelines for pre-opening.
• Build local partner network and Dubai knowledge base.

Skills

VIP guest service

Leadership

Guest relationship building

Dubai knowledge

Education

Diploma or degree in Hospitality, Hotel Management, Tourism, or related field

Job description

Kimpton Sevn Dubai is seeking a Chief Concierge to lead the Concierge operation from the ground up as part of our luxury lifestyle hotel pre-opening team. You will shape guest experiences with warmth, curiosity, and a strong network of Dubai partners.

Reporting to the Director of Front Office, you will build relationships, set service standards, mentor the team, and ensure personalised, memorable moments for every guest.