Chief Concierge - Crafting Unforgettable Dubai Experiences

InterContinental Hotels Group; Dubai; Sur place; AED 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Global travel privileges

Career growth opportunities

Résumé du poste

Kimpton Sevn Dubai is seeking a Chief Concierge to lead the Concierge operation for a luxury lifestyle hotel pre-opening. You will drive guest experiences through personal, warmth-driven service, and develop strong local partnerships across Dubai.

Reporting to the Director of Front Office, you will build a culture of genuine care, coach a growing team, and shape the hotel's personality while delivering unforgettable experiences for every guest.

Qualifications

• 3-4 years of luxury, lifestyle, or upscale hospitality leadership.
• Strong VIP and personalised guest service experience.
• Excellent knowledge of Dubai and the UAE.
• Pre-opening experience is an advantage.

Responsabilités

• Lead daily Concierge operations and ensure seamless service.
• Build relationships with guests and personalise their experience.
• Arrange dining, transportation, entertainment, wellness, and experiences.
• Recognise VIP and special-occasion guests.
• Own guest requests from start to finish.
• Lead, coach, and develop the Concierge team.
• Build Dubai and UAE knowledge and partnerships.

Connaissances

VIP guest service

Relationship building

Leadership

Dubai knowledge

Formation

Diploma or degree in Hospitality or related field

Description du poste

Kimpton Sevn Dubai is seeking a Chief Concierge to lead the Concierge operation for a luxury lifestyle hotel pre-opening. You will drive guest experiences through personal, warmth-driven service, and develop strong local partnerships across Dubai.

Reporting to the Director of Front Office, you will build a culture of genuine care, coach a growing team, and shape the hotel's personality while delivering unforgettable experiences for every guest.