Charter Retail Assistant

Sunreef Yachts Eco; Dubai; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

Paid Annual Leave

Sick Leave

Basic Health Insurance

Career progression opportunities

Exposure to international brokers

Job summary

A luxury yacht brand is looking for a motivated Charter Retail Assistant in Dubai to support the Retail Charter Broker. The role includes managing client inquiries, assisting with contract preparation, and ensuring seamless charter booking coordination. Candidates should have strong administrative skills, knowledge of yacht charter processes, and excellent communication abilities. Opportunities for career progression and a performance-driven environment are offered, alongside competitive remuneration and benefits.

Qualifications

• Previous experience in yacht charter, luxury travel, or hospitality preferred.
• Knowledge of Yachtfolio.
• Understanding of MYBA contracts and charter procedures.
• Excellent organisational and administrative capabilities.
• Strong written and verbal communication skills.
• Ability to manage multiple enquiries in a fast-paced environment.
• High attention to detail and accuracy.
• Proficiency in MS Office and CRM systems.

Responsibilities

• Manage and respond to client enquiries from various platforms.
• Assist in preparing charter offers and bespoke itineraries.
• Support preparation of MYBA charter contracts and documentation.
• Support preparation and follow-up of MYBA charter contracts and related documentation.
• Monitor option dates, APA payments, contract deadlines, and booking milestones.
• Update and maintain yacht listings across Yachtfolio and other platforms.
• Ensure accurate pricing, availability, specifications, and media are consistently updated.
• Maintain accurate and structured records within the CRM system.
• Assist with client follow-up before, during, and after each charter.
• Coordinate internally with operations, accounts, and crew when required.

Skills

Organisational capabilities

Communication skills

Attention to detail

Multitasking

Experience in yacht charter

Yachtfolio knowledge

MYBA contracts understanding

Tools

Microsoft Office

CRM systems

Yachtfolio

Job description

Sunreef Yachts Charter is expanding and seeking a motivated, highly organised, and detail-oriented Charter Retail Assistant to support our Retail Charter Broker and contribute to the continued growth of our global charter operations.

This role is ideal for a commercially minded professional with strong administrative capabilities and a genuine interest in the luxury yachting environment. You will play a key role in managing enquiries, supporting contract preparation, and ensuring seamless coordination throughout the charter booking lifecycle.

Key Responsibilities

• Manage and respond to client enquiries received through the company website, Yachtfolio, brokers, email, and digital platforms
• Qualify leads and coordinate closely with the Retail Charter Broker
• Assist in preparing charter offers, tailored proposals, and bespoke itineraries
• Support preparation and follow-up of MYBA charter contracts and related documentation
• Monitor option dates, APA payments, contract deadlines, and booking milestones
• Update and maintain yacht listings across Yachtfolio and other platforms
• Ensure accurate pricing, availability, specifications, and media are consistently updated
• Maintain accurate and structured records within the CRM system
• Assist with client follow-up before, during, and after each charter
• Coordinate internally with operations, accounts, and crew when required

Required Skills & Experience

• Previous experience in yacht charter, luxury travel, or hospitality preferred
• Knowledge of Yachtfolio
• Understanding of MYBA contracts and charter procedures
• Strong organisational and administrative capabilities
• Excellent written and verbal communication skills
• Ability to manage multiple enquiries simultaneously in a fast-paced environment
• High attention to detail
• Proficiency in Microsoft Office and CRM systems

Languages

• Fluent English (mandatory)
• Additional languages are a strong advantage

What We Offer

• Opportunity to join a globally recognised luxury yacht brand
• Direct exposure to international brokers and high-profile clientele
• Competitive remuneration aligned with experience and performance
• Performance-driven environment with growth potential within the charter division
• Involvement in international yacht shows and global events
• Career progression opportunities within Sunreef Yachts
• Paid Annual Leave + Sick Leave
• Basic Health Insurance