Change Management Lead – Operations & Guest Recovery

AIQU; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Contract extension possible

Job summary

AIQU in Abu Dhabi, UAE seeks a Change Management Officer for a 12-month, extendable assignment to coordinate and deliver change management activities across Operations. You will drive engagement and adoption of new disruption recovery processes, tools and ways of working within guest services and recovery execution.

The role covers readiness, engagement, communications and adoption activities for stakeholders across disruption response and guest journey.

Qualifications

• Minimum of 2 to 4 years’ experience supporting business transformation, change management, communications, stakeholder engagement or project coordination activities, preferably within an operational or aviation environment.
• Exposure to disruption management, irregular operations, guest recovery or service recovery processes is advantageous.
• Experience supporting change activities, stakeholder communications, training coordination or adoption support; airline experience is preferable.
• Good understanding of change management principles, communication planning and project support activities.
• Excellent command of English language, written and oral.

Responsibilities

• Support the application of structured change management approaches and assist with change activities that help employees and key stakeholders adopt change across Operational departments.
• Assist with change impact and readiness assessments by stakeholder group, and help capture findings to support implementation planning.
• Contribute practical ideas and support the delivery of change activities across departments with different operational needs, including large, shift-based and mobile workforces.
• Support the preparation of change updates, briefing materials and recommendations for project teams and business stakeholders.
• Support the development and delivery of communication plans for change programmes, helping to align stakeholder communication needs with project milestones and preparing supporting messages.
• Prepare and maintain communication collateral, such as SharePoint content, FAQ libraries, briefing packs and user support materials.
• Help identify change risks, issues and dependencies, and support the tracking of mitigation actions to reduce impact on go-live and programme implementation.
• Assist with stakeholder analysis and help coordinate stakeholder engagement activities across the programme.
• Support the tracking of change success measures and help prepare progress updates for relevant stakeholders.
• Provide coordination and administrative support to project teams and business representatives involved in change activities.
• Help coordinate change champion networks across Operations, including maintaining contact lists, meeting notes, actions and engagement materials.

Skills

Change management

Stakeholder engagement

Communication planning

Project coordination

English proficiency

Job description

AIQU in Abu Dhabi, UAE seeks a Change Management Officer for a 12-month, extendable assignment to coordinate and deliver change management activities across Operations. You will drive engagement and adoption of new disruption recovery processes, tools and ways of working within guest services and recovery execution.

The role covers readiness, engagement, communications and adoption activities for stakeholders across disruption response and guest journey.