CE - Service Engineer

Canon EMEA; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Service Engineer to provide first-line troubleshooting on their products. The ideal candidate will have an engineering degree, relevant service industry experience, and excellent communication skills. This role requires a focus on achieving a high first-time fix rate and optimizing inventory. The position also involves liaising with account managers and training customers on Canon products.

Qualifications

• Relevant experience in the service industry.
• Experience in understanding and following health and safety guidelines.
• Current GCC driving license.
• Good commercial insight and business acumen.

Responsibilities

• Provide first-line troubleshooting on canon products.
• Achieve a high first-time fix rate and minimum recalls.
• Report on labor and parts investment.
• Optimize car-stock inventory.

Skills

Fault-finding skills

Customer communication

Team player

Problem-solving

Commercial insight

Education

Engineering Degree or Diploma (electronics, mechanics and software)

Job description

Overview

Job Description

To provide firstline trouble shooting (root cause of problems) on the vast majority of standalone andconnected Products within their portfolio.

Toachieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.

Reporton a visit-by-visit basis about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.

Optimizethe car-stock inventory and rotation and balance this against return to fit (RTF) visits.

Signalcommercial opportunities to the sales and Marketing department by using ‘OnSite-InSight’.

Makecontributions to the ongoing development of the team and overall service performance.

Fullyunderstand the customer requirements to support the functional approach of the Solution Business Strategy.

Liaiseand report back to relevant account manager on customer issues.

Identifysuper-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.

Lookfor opportunities to develop other areas of the clients business and liaisewith the account manager accordingly.

Responsibilities

• Must have / be :

Qualifications

• Engineering Degree or Diploma (electronics, mechanics and software)
• Relevant experience in the service industry
• Experience in understanding and following health and safety guidelines
• Demonstrates a high technical aptitude with excellent fault-finding skills
• Good customer handling and communication skills.
• Able to give customer instruction.
• Teamplayer that focuses on optimizing the team output
• Good commercial insight and business acumen
• Awareness to represent Canon as a company always (behavior, communication and presentation / appearance)
• The ability to get good results whilst working under pressure
• Diplomacy and good communication skills
• Current GCC driving license
• Able to work on own initiative and in a team environment.
• The ability to ‘think outside the box’ for when solving problems – innovative.
• A high level of accuracy to provide relevant / timely information