Case Manager

Cleveland Clinic Abu Dhabi LLC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Cleveland Clinic Abu Dhabi LLC is seeking a Senior Charge Nurse to supervise case management operations, including utilization review and social work coordination. You will ensure timely patient care planning, maintain regulatory documentation, and promote interdepartmental collaboration.

The role requires nursing leadership experience, strong interpersonal and time-management skills, and a focus on patient safety and quality of care in a fast-paced hospital setting.

Qualifications

• Bachelor’s degree in Nursing from an accredited program (minimum 3 years).
• Six years of clinical healthcare experience post-qualification.
• Two+ years as a Senior Charge Nurse or three+ years as a Charge Nurse.
• Active national license and BLS certification required.

Responsibilities

• Develops and implements an operational plan for Case Management, including Utilization Review and Social Work.
• Uses Case Management software to analyze trends and prepare reports.
• Presents data to stakeholders concisely and clearly.
• Identifies trends and recommends improvements.
• Manages staff through performance evaluations, coaching, and clinical visibility.

Skills

Interpersonal skills

English communication

Organizational skills

Time management

Proficient with PCs/spreadsheets

Education

Bachelor’s degree in Nursing (3+ years)

Tools

PCs

Spreadsheets

Job description

Through clinical expertise and knowledge of current case management, utilization and discharge planning criteria, this position is responsible for supervising staff that ensure patients receive timely, efficient and appropriate services in the most suitable level of care setting at CCAD.

POSITION DIMENSIONS

REPORTS DIRECTLY TO

Manager, Case Management

ROLE INTERACTS DIRECTLY WITH

TITLE/DEPARTMENT

FREQUENCY

TYPE OF INTERACTION

Various patient care areas

As needed

Patient care

KEY DECISIONS THE ROLE MAKES AND THE EXTENT OF THE IMPACT OF THE DECISION

PRIMARY JOB DUTIES AND RESPONSIBILITIES

CLINICAL / PROFESSIONAL KNOWLEDGE

• Develops and implements operational plan for Case Management, including Utilization Review and Social Work
• Utilizes Case Management software application to analyze trends and prepare reports
• Presents data to various stakeholders in a concise and articulate manner
• Identifies trends and makes recommendations for improvement
• Promotes interdepartmental collaboration through effective communication
• Manages staff through ongoing performance evaluation, coaching and counseling, and with clinical visibility
• Facilitates effective group process in Nursing and intra-disciplinary groups through sound application of team dynamics
• Implements shared decision making processes
• Manages multiple priorities concurrently and assists staff in effective time management
• Liaises with payers and regulators to ensure documentation requirements are met
• Advocates on behalf of the patient to protect the patient’s health, safety and rights
• Responsible for completing charge capture education and in-service training for their Institute within CCAD. When charges are not captured automatically the nurse will complete within Epic in real time, Perioperative Services within 24 business hours

ROLE LEVEL ACCOUNTABILITIES

• Adheres to CCAD’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within CCAD, this position may be required to perform other duties as assigned and reporting relationships may vary.

KEY PERFORMANCE INDICATOR

MEASURE

TARGET

See Specific unit-based KPIs

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, extensive sitting, standing and/or walking, mobility sufficient to visit with departments or employees throughout CCAD and lift up to 30 lbs.

ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

• Assume responsibility of own safety and health and will abide by CCAD Occupational Health and Safety policies and procedures as per OSHAD and any other relevant requirements.

QUALIFICATION & EXPERIENCE REQUIREMENTS

ESSENTIAL

PREFERRED

Education

• Bachelor’s degree in Nursing, or equivalent qualification (minimum three (3) year duration) from an accredited program, is required

Experience

• Minimum of six (6) years clinical experience in an appropriate and relevant healthcare setting post qualification is required
• Minimum of two (2) years as a Senior Charge Nurse (S.C.N.) or minimum three (3) years in a Charge Nurse position is required
• International accreditation experience is preferred
• Indication of progressive leadership, management and clinical positions is preferred
• Knowledge of pre and post acute venues of care
• Demonstrated ability to appropriately interact with physicians, nurses, patients and their families

Certification and Licensure

• Bachelor’s degree in Nursing, or equivalent qualification (minimum three (3) year duration) from an accredited program, is required
• Valid and current national license is required
• BLS is required
• Certificate of post graduate diploma in Nursing/Healthcare/Management/Administration field is preferred

Job Specific Skills and Abilities

• Excellent interpersonal skills
• Proficientin the use of PCs and spreadsheets
• Strong organizational and time management skills
• Ability to speak and write in English is required
• Effective oral and written communication skill
• Ability to speak and write in both English and Arabic is preferred