Captain - Lobby Lounge

RAFFLES; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Colleague upgrades

Discounted stays across properties

Dining and wellness discounts

Job summary

Raffles Dubai invites you to join as Captain in Raffles Salon, supporting colleagues and leaders to deliver the highest standards of service and guest satisfaction. This role reports to the Outlets Supervisor and requires extensive knowledge of wine, cuisine, and luxury hospitality.

You will train staff, use Micros and Opera, and maintain impeccable standards across the outlet while delivering a refined guest experience in a 5‑star setting.

Qualifications

• Excellent reading, writing, and oral proficiency in English.
• Strong communication skills and the ability to multitask.
• Extensive wine and cuisine knowledge.
• Computer proficiency, including Micros and Opera systems.

Responsibilities

• Maintain LQA service standards for the outlet and read daily reports and hotel updates.
• Acknowledge VIP arrivals and ensure they are acted upon.
• Know all food and beverage menu items and relay that information to guests politely.
• Serve and clear items professionally using proper service ware.
• Utilise the POS system to ring up sales and close checks.
• Carry trays, reset tables with linen and tableware.
• Aspire to guest satisfaction and inform management of issues.

Skills

English proficiency

Communication

Wine knowledge

Computer literacy

Tools

Micros

Opera

Job description

Job Description

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Captain in Raffles Salon, an award‑winning lobby lounge, to support colleagues and leaders in achieving the highest quality of service and standards and improving guest satisfaction through positive engagement and communication. This position reports to the Outlets Supervisor.

Responsibilities

• Maintain LQA service standards for the outlet and read daily reports and hotel updates.
• Acknowledge VIP arrivals and ensure they are acted upon.
• Report to shift 10 minutes before start time and communicate delays in advance.
• Know all food and beverage menu items, garnishes, contents, and preparation methods and be able to relay that information to guests politely and concisely if asked.
• Present children’s menus when appropriate and describe specials and alternative cuisine.
• Serve and clear food and beverage items unobtrusively and professionally using proper service ware.
• Utilise the POS system to ring up sales, print checks, close checks and complete cash‑out procedures.
• Carry trays, buss, and reset tables with linen, chinaware, glassware, and silverware.
• Ascertain guest satisfaction and handle any problems, informing the Supervisor Manager of the issue and how it was resolved.
• Follow cash and credit‑card procedures according to the accounting department guidelines.
• Maintain a clean, neat, and orderly restaurant throughout service; polish cutlery, refill salt, pepper, sugar, and creamers.
• Prepare and operate the coffee machine to make specialty coffees and teas; serve other beverages both non‑alcoholic and alcoholic.
• Ensure the workstation is stocked with appropriate condiments at all times.
• Report guest comments on food and beverage to the manager.
• Support management in supervising the operation section to maintain service standards.
• Assist the Supervisor Manager in conducting daily shift briefings.
• Assist in colleague training, act as a role model, and support colleagues throughout their shift.
• Learn and use the operating systems at Raffles Dubai.
• Conduct equipment and beverage inventories and ensure no variances.
• Perform trainer tasks and conduct training for all staff as assigned by the Restaurant Manager.
• Use a hands‑on approach to train and develop employees, demonstrate team building, and lead by example.
• Understand goals and targets set by management for the outlet and work toward achieving them.
• Carry out any other duties assigned by hotel management.

Qualifications

• Excellent reading, writing, and oral proficiency in English.
• Strong communication skills and the ability to multitask.
• Extensive wine and cuisine knowledge.
• Computer proficiency, including knowledge of Micros and Opera systems.
• Courteous and helpful to colleagues and guests.
• Experienced in all aspects of restaurant service.
• Well‑presented and professionally groomed at all times.
• Trainer with solid motivational and teamwork skills.
• Attention to detail and strong interpersonal skills to work with diverse staff and teams from other outlets.
• Ability to perform tasks accurately and efficiently.
• Embrace the Raffles brand promise and luxury in all interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Experience

• Minimum 2 years of hotel experience, with at least 1 year in a 5‑star luxury operation.

Employee Benefits

Exclusive colleague perks including complimentary upgrades, extended stays, discounted stays across Fairmont and Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team and rewarding hard work with exceptional benefits.