Captain

Minor Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara The Palm Dubai Resort is hiring a Food & Beverage Supervisor to lead hospitality service across dining venues and room service. You will oversee daily operations, coach teammates and ensure guest satisfaction with prompt, courteous service.

Join a luxury resort in Dubai that values teamwork, safety and cleanliness. You will coordinate shifts, monitor standards, and contribute ideas for service improvements in a dynamic, guest‑centric environment.

Responsibilities

• Deliver prompt, courteous, and professional food and beverage service.
• Supervise daily restaurant and room service operations to maintain Anantara service standards.
• Support, motivate, train, and develop team members to achieve high performance.
• Open and close shifts in accordance with procedures and checklists.
• Ensure proper revenue, cash, and check control procedures are followed.
• Maintain a safe, clean, and hygienic working environment.
• Coordinate shift operations, including staffing, reservations, floor plans, and guest requests.
• Resolve operational challenges such as last-minute bookings, staffing shortages, and guest concerns.
• Monitor service quality throughout meal periods and ensure adequate floor coverage.
• Maintain team grooming, uniform, and performance standards.
• Oversee maintenance requirements and report repair needs.
• Manage staff scheduling, station rotation, and daily team administration.
• Foster effective communication, teamwork, and a positive work environment through coaching and fair performance management.
• Encourage continuous improvement by recommending new ideas, operational enhancements, and incentive initiatives.

Job description

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

KEY DUTIES AND RESPONSIBILITIES

Anantara The Palm team members are expected to support the business, guests, and colleagues whenever required.

• Ensure exceptional guest satisfaction by delivering prompt, courteous, and professional food and beverage service.
• Supervise daily restaurant and room service operations to maintain Anantara service standards.
• Support, motivate, train, and develop team members to achieve high performance.
• Open and close shifts in accordance with operational procedures and manager checklists.
• Ensure proper revenue, cash, and check control procedures are followed.
• Maintain a safe, clean, and hygienic working environment.
• Coordinate shift operations, including staffing, reservations, floor plans, and guest requests.
• Resolve operational challenges such as last-minute bookings, staffing shortages, and guest concerns.
• Monitor service quality throughout meal periods and ensure adequate floor coverage.
• Maintain team grooming, uniform, and performance standards.
• Oversee maintenance requirements and report repair needs.
• Manage staff scheduling, station rotation, and daily team administration.
• Foster effective communication, teamwork, and a positive work environment through coaching and fair performance management.
• Encourage continuous improvement by recommending new ideas, operational enhancements, and incentive initiatives.