Call Center Operator (Part-Time)

JobCenter; Ajman; On-site; AED 34,000 - 44,000; Part time

Job summary

JobCenter in Ajman, UAE is seeking a part-time call center operator to handle incoming calls and assist customers. The role requires addressing inquiries, logging interactions, and maintaining service quality without mandatory English proficiency.

African or Egyptian nationality is preferred for this position, with flexibility to work part-time hours. Strong communication and telephone etiquette are essential for success.

Qualifications

• Prior call center or customer service experience is advantageous but not required.
• English proficiency is not required for this role.
• Part-time hours with no accommodation are expected.

Responsibilities

• Answer incoming calls and provide accurate information about products or services.
• Identify and escalate issues or complaints to the appropriate department.
• Keep records of customer interactions and feedback.
• Follow communication procedures, guidelines and policies.
• Maintain a positive attitude towards customers at all times.
• Meet personal and team targets.

Skills

Telephone etiquette

Customer service

Basic computer skills

Job description

Call center operator vacancy in Ajman UAE

Location: Ajman, UAE
Profession: Customer Service
Nationality Preference: Africans or Egyptians

As a part-time call center operator, you will be responsible for providing efficient and effective customer service to our clients. Your main duty will be to handle incoming calls from customers, addressing their inquiries and concerns in a timely and professional manner. This position does not require English language proficiency, making it suitable for non-native English speakers.

Key Responsibilities

• Answer incoming calls from customers and provide accurate information regarding products or services
• Identify and elevate any issues or complaints to the appropriate department
• Keep records of customer interactions, transactions, comments and complaints
• Follow communication procedures, guidelines and policies
• Maintain a positive attitude towards customers at all times
• Meet personal/team targets and contribute to the overall success of the call center

Requirements

• African or Egyptian nationality preferred
• Previous experience in a call center or customer service role is an advantage but not required
• Ability to communicate effectively in English is not required
• Strong communication skills and telephone etiquette
• Ability to handle high volume of calls while maintaining quality of service
• Basic computer skills
• Flexibility to work part-time hours without accommodation

If you have a friendly personality, excellent communication skills, and are looking for a part-time job without the need for English proficiency, then this could be the perfect opportunity for you.