Call Center Clerk

Kanad Hospital; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Kanad Hospital in Abu Dhabi is seeking an experienced Healthcare Administrative Assistant to handle inquiries, schedule appointments, and maintain patient records. The role requires strong data entry skills, attention to detail, and the ability to communicate effectively in Arabic and English.

Applicants should have at least a diploma or degree in administration and a minimum of two years in a related hospital setting.

Qualifications

• Excellent verbal and written communication with patients.
• Strong listening and problem-solving abilities.
• Experience in hospital or healthcare settings preferred.

Responsibilities

• Answer calls and respond to emails promptly.
• Provide patients with appointments and service information.
• Enter patient information into the system and update records.
• Maintain confidentiality of hospital information.
• Speak Arabic or English in the workplace.

Skills

Verbal communication

Written communication

Listening skills

Education

Administration degree or diploma

Job description

Responsibilities

• Answer calls and respond to emails on timely manner
• Handle patients inquiries both telephonically and by email
• Provide patients with appointments and other services information
• Enter new patients information into system and update existing patients information
• Transfer calls to appropriate resource
• Follow up patients calls emails where necessary
• Good data entry and typing skills and being attentive to detail
• Acquire needed knowledge of all the insurance companies third party administrators and other institutions on direct billing with the Oasis Hospital Maintain clean and orderly desks
• Maintain confidentiality of all hospital information
• Speak in Arabic or English in the working environment when communicating with fellow workers
• Report to work on time as scheduled
• Ensure compliance with Appearance and Dress Code of the department
• Attend meetings and trainings as scheduled
• Perform other related duties incidental to the work described herein

Competencies

• Providing an excellent verbal and written communication with patients and demonstrate a high level of listening skills
• Demonstrate a high level of problem analysis and problem solving skills
• Being able to receive and make all required number of phone calls per day while maintaining an excellent customer service and using the scripts provided in call center
• Knowledge of phone calls and email etiquette and techniques in order to perform assigned duties in an effective and efficient manner

Education

Diploma/degree holder preferably in administration

Languages

Arabic and English fluency required.

Experience

At least 2 years of experience in a related field preferably Hospital settings.