Data Entry Operator

NMC GROUP SERVICES.; Dubai; Presencial; AED 56 000 - 89 000; Tempo integral

Resumo da oferta

NMC GROUP SERVICES. in Dubai is seeking a receptionist to support patient-facing operations in a healthcare setting. You will register patients in the HIS, guide inquiries, and maintain professional telephone and email etiquette.

The role requires organizational skills, 1 year of experience in a multi-line switchboard environment, and strong English communication. Arabic is a plus but not required; Dubai-based on-site work is expected.

Qualificações

• College graduate in any discipline.
• 1 year of receptionist experience in patient-focused environment.
• Proficient in MS Office applications and basic internet usage.
• Excellent verbal and written English with professional communication.
• Ability to manage multi-line switchboard and handle inquiries.

Responsabilidades

• Register patients in the HIS and ensure accuracy.
• Attend to patients and guide them with enquiries.
• Maintain telephone and email etiquette.
• Coordinate with supervisors on patient flow management.
• Ensure billing is performed accurately per guidelines.
• Help reduce waiting time and improve wait experience.
• Update remarks for referrals and coordinate with teams.
• Stay updated with new tie-ups and billing requirements.
• Assist with related data entry tasks in other departments.
• Assist with any task assigned by the HOD as needed.

Conhecimentos

Interpersonal skills

Telephone etiquette

Independent worker

Punctual and reliable

English communicator

Customer service

Formação académica

Bachelor's degree

Ferramentas

MS Office

MS Word

MS Excel

MS PowerPoint

MS Outlook

Internet Explorer

Descrição da oferta de emprego

• Registration of patients in the HIS and ensuring accuracy is maintained
• Attending to the patients and guiding them with their enquiries
• Maintaining good telephone and email etiquette
• Coordinating with the supervisors regarding the patient flow management
• Ensuring that the billing is done in the system accurately as per the guidelines and billing protocols
• Ensuring that the waiting time is reduced and assisting in improving the same
• Maintaining the correct remarks and updates for various company referrals and coordinating with the relevant team if there is any clarification
• Being up to date with the new tie ups and the billing requirements
• Assisting with related data entry tasks in the other departments
• Assisting with any additional task assigned by the HOD as per the operational requirement

Desired Candidate Profile

• Preferably a college graduate in any discipline
• Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system
• Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint), MS Outlook & Internet explorer skills
• Exceptional interpersonal skill, maturity, good judgment and professional communication with diverse individuals; superior telephone etiquette
• Patient focused; service oriented; patient & understanding
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
• Ability to work independently with minimal supervision
• Reliable, punctual, dependable, and responsive
• Excellent command of oral and written English
• Arabic language advantageous/desirable but not essential