CAFM Help Desk Operator — Grow with Impact

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Kerzner International Limited in Dubai is seeking an FM Coordinator to support CAFM systems, manage prompt request processing, and maintain shift handovers. You will answer calls with etiquette, record task handling, and monitor urgent actions daily.

You will follow the Engineering FM Policy and Company SOPs, advise managers of day-to-day issues, ensure safety practices, and collaborate across departments to keep services efficient.

Qualifications

• Certificate/Diploma in Computer Skills
• Ability to handle complaints and follow through tasks
• Ability and willingness to help others
• Spreadsheet data handling capabilities
• Awareness of urgency and prioritization
• Good English communication; other languages a bonus

Responsibilities

• Handle requests promptly and document actions taken
• Answer calls politely with minimum three rings and proper etiquette
• Carry out task handling, recording and follow up
• Monitor outstanding jobs daily and take corrective action
• Follow Engineering FM Policy and Company SOPs
• Advise Manager/VP/Director on day-to-day problems
• Maintain service efficiency and address below-standard results
• Provide shift coverage and ensure accurate handovers
• Maintain health and safety practices at all times
• Carry out instructions from department guidelines and policies

Skills

Computer Skills Diploma

Complaint handling

Team help

Spreadsheets

Prioritization

English proficient

Job description

Kerzner International Limited in Dubai is seeking an FM Coordinator to support CAFM systems, manage prompt request processing, and maintain shift handovers. You will answer calls with etiquette, record task handling, and monitor urgent actions daily.

You will follow the Engineering FM Policy and Company SOPs, advise managers of day-to-day issues, ensure safety practices, and collaborate across departments to keep services efficient.