Cafe Operations Lead – Growth & Guest Experience

Missan IT Solutions; Dubai; On-site; AED 28,000 - 56,000; Full time

Job summary

Missan IT Solutions in Dubai invites applications for a Cafe Incharge/Manager role. This on-site, full-time position oversees daily operations of the outlet, ensures top-notch customer service, supervises staff, and drives sales while meeting financial targets.

You will coordinate with marketing, manage stock, monitor loss prevention, and report performance to departments. Proficiency in MS Office and POS systems, plus strong leadership, are essential for delivering exceptional guest experiences

Qualifications

• Strong leadership and people management skills.
• Proven ability to meet sales and financial targets.
• Excellent customer service and guest relations.

Responsibilities

• Develop outlet strategies to raise customer traffic and profitability.
• Manage outlet operations and ensure policy adherence by the team.
• Meet sales targets by motivating and training staff.
• Oversee marketing, stock management, and loss prevention.
• Coordinate with digital marketing for promotions and events.

Skills

Leadership

Customer service

Staff management

Financial management

Marketing coordination

Tools

MS Office

POS Software

Job description

Missan IT Solutions in Dubai invites applications for a Cafe Incharge/Manager role. This on-site, full-time position oversees daily operations of the outlet, ensures top-notch customer service, supervises staff, and drives sales while meeting financial targets.

You will coordinate with marketing, manage stock, monitor loss prevention, and report performance to departments. Proficiency in MS Office and POS systems, plus strong leadership, are essential for delivering exceptional guest experiences