Buyer Account Executive

Achilles-Group-Limited; Abu Dhabi; Presencial; AED 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Health insurance

Paid annual leave

Charity / Volunteering Day

Flexible working practices

Health & Wellbeing initiatives

Descripción de la vacante

Achilles is seeking a Buyer Account Executive in Abu Dhabi to support the Account Management team. You will act as the main contact for a portfolio of buyers, driving revenue growth, retention, and value delivery across the MEA region.

You will coordinate with sales, operations, finance, and customer service to ensure timely delivery and strong stakeholder relationships. Ideal candidates bring experience in MEA business environments, strong relationship skills, and a customer-centric approach to

Formación

• No mandatory qualifications required.
• Experience in MEA region and B2B contracts desirable.
• Account management, customer success, inside sales or related roles desirable.

Responsabilidades

• Provide administrative and operational support to Account Managers.
• Assist with client onboarding, documentation, and contract processing.
• Prepare reports, presentations, and account summaries for client meetings.
• Maintain accurate client records in CRM systems.
• Coordinate internal teams to ensure timely delivery of products/services.
• Monitor account activity and flag risks or upsell opportunities.
• Respond to client inquiries and follow up on requests as needed.
• Track key performance metrics and assist in performance reporting.
• Support billing, invoicing, and reconciliation processes.
• Demonstrate the Achilles system capabilities in line with customer requirements.

Conocimientos

Structured selling

Sector knowledge

MS Office

MEA regional knowledge

Herramientas

MS Dynamics

Descripción del empleo

Vacancy Name Buyer Account ExecutiveVacancy ID VN3107Location UAE - Abu DhabiCreated Date 8/17/2026 10:26 AMDescription Role ProfileGLOBAL JOB TITLE: Buyer Account Executive – MEAORIGINATION DATE: 2nd February 2023REVISION DATE: 17th August 2026ILLUSTRATIVE JOB TITLE: Buyer Account ExecutiveREPORTS TO: Head of Account Management MEALOCATION: Abu Dhabi, UAEKEY RELATIONSHIPS: Customer Growth, Account Management, Finance, Community Growth, Client baseTRAVEL REQUIREMENTS: As required to support clients, predominantly in region. May be based at client locations for 1-2 days per week or as requiredPURPOSEWe are seeking a detail-oriented and proactive Account Management Support professional to assist our Account Management team in delivering exceptional client service. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in maintaining strong client relationships through operational excellence.Acting as the main point of contact for a portfolio of our buyer accounts the Buyer Account Executive will play a key role in driving revenue growth and customer retention across our existing client base, proactively identifying opportunities and improving account performance. They will be expected to support revenue-generating initiatives by building strong stakeholder relationships and delivering the full Achilles’ value proposition.The successful candidate will have a strong understanding of the MEA business environment, cultural nuances, and stakeholder expectations, enabling them to build trusted relationships and deliver a localised, customer-centric experience across the region.Key Responsibilities• Provide administrative and operational support to Account Managers• Assist with client onboarding, documentation, and contract processing• Prepare reports, presentations, and account summaries for client meetings• Maintain accurate client records in CRM systems• Coordinate internal teams (sales, operations, finance, customer service) to ensure timely delivery of products/services• Monitor account activity and flag risks or upsell opportunities• Respond to client inquiries and follow up on requests as needed• Track key performance metrics and assist in performance reporting• Support billing, invoicing, and reconciliation processes• Demonstrate the Achilles system capabilities in line with customer requirementsThe Buyer Account Executive manages the relationship with a portfolio of buyers throughout their time with Achilles and is accountable for the retention, customer satisfaction and opening up opportunities within their buyer accounts. They will work closely with the Key Account Managers for that sector to identify and grow the revenue within the account baseThrough their activities they will manage the onboarding of run rate suppliers and unblock escalations, enabling the supplier teams to achieve their revenue targets.RESULTS & RESPONSIBILITIESREVENUE• Identify expansion opportunities within customer base• Generate buyer-led camaigns and Inside Sales Executives• Manage the annual subscription renewal process for designated accounts• Accurately forecast run rate for designated accounts• Achieve monthly, quarterly and annual sales objectives• Manage supplier escalations on behalf of the buyerRETENTION• Develop and maintain strong relationships with customers across the MEA region, demonstrating an understanding of local business practices, cultural nuances, and stakeholder expectations.• Build rapport with customers, understanding their needs and recommending appropriate solutions using Achilles’ network/package solution within MyAchilles• Proactively review customers’ accounts, to advise how the customer can achieve more value from the subscription• Promote usage within buyer organisations through reporting & insights• Maintain optimum customer experience & satisfaction• Recommend additional products and services that can add value to the customer• Manage the annual subscription renewal process, maximising retention ratesRELATIONSHIP MANAGEMENT• Making outgoing calls and responding to incoming queries in a timely fashion• Developing relationships with your customer base which will be predominantly telephone based but may include onsite visits• Self-aware of buyer and supplier organisations through research and team collaboration• Build credibility and trust with customer stakeholders through an understanding of regional business culture, communication styles, and relationship-based engagement practices across MEA.DATA QUALITY• Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes• Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings• Update and maintain customer details and account records using in-house applications• Display strong attention to detail, accountable for maintaining customer master data governancePerson SpecificationCOMPETENCIESDRIVE & MOTIVATION• Addresses multiple demands without losing focus or energy• Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks• Remains calm and focused during stressful or challenging situations; concentrates only on things they can control or influence• Encourages others during challenging times with their positive, can-do attitudeINFLUENCING• Successfully employs more than one influencing strategy or tactic when trying to persuade others• Effectively employs bold, unusual, or dramatic steps to persuade and convince others• Rehearses or role-plays conversations or presentations to get feedback on their intended approach• Anticipates the effect of their approach on othersCUSTOMER FOCUS• Demonstrates awareness of regional business and cultural differences, adapting communication and engagement approaches to meet the needs of diverse customer organisations across the MEA region.• Shows a clear understanding of the different customers and their specific business requirements• Work collaboratively with customers to establish expectations and needs, delivering to the agreed service level agreements• Treat all customers as individual and takes pride in delivering a personalised, high-quality service• Brings people together from different teams to address barriers to excellent customer serviceACHIEVING RESULTS• Plans and structures own work in order to achieve agreed objectives• Strives to deliver within agreed deadlines• Thinks carefully about how to make the best use of their time• Balances quality standards with the need to meet deadlines• Is committed to delivering understanding customers, delivering outstanding value and giving them a great experienceSUPPORTING COLLEAGUES• Offers own time and experience to help others learn• Supports the learning and development of colleagues by coaching, mentoring or training• Takes an active interest in the people with whom they work• Goes out of their way to be supportive and helpful to othersMANAGING CHANGE• Recognises changes in circumstances and adjusts own activities accordingly• Adjusts easily to new technology which affects their role• Is open to adopting new processes and ways of working which can improve efficiency or performance• Proactively identifies things within their own role which could be done better• Helps promote the launch of new products/initiativesKNOWLEDGE• Structured selling• Sector knowledge• Working knowledge of MS Office applications• Understanding of MEA business environments, stakeholder management approaches, and regional commercial practicesEXPERIENCE• Experience working within the MEA region, with a strong understanding of regional business culture and proven ability to build relationships across diverse multinational organisations and teams.• Exposure to B2B contract management.• Previous experience of managing a revenue quota is desirable.• Previous account management, customer success, inside sales, territory management, or commercial support experience is desirable.Key Responsibilities • Provide administrative and operational support to Account Managers• Assist with client onboarding, documentation, and contract processing• Prepare reports, presentations, and account summaries for client meetings• Maintain accurate client records in CRM systems• Coordinate internal teams (sales, operations, finance, customer service) to ensure timely delivery of products/services• Monitor account activity and flag risks or upsell opportunities• Respond to client inquiries and follow up on requests as needed• Track key performance metrics and assist in performance reporting• Support billing, invoicing, and reconciliation processes• Demonstrate the Achilles system capabilities in line with customer requirementsQualifications No mandatory qualifications requiredPerson Specification DRIVE & MOTIVATION• Addresses multiple demands without losing focus or energy• Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks• Remains calm and focused during stressful or challenging situations; concentrates only on things they can control or influence• Encourages others during challenging times with their positive, can-do attitudeINFLUENCING• Successfully employs more than one influencing strategy or tactic when trying to persuade others• Effectively employs bold, unusual, or dramatic steps to persuade and convince others• Rehearses or role-plays conversations or presentations to get feedback on their intended approach• Anticipates the effect of their approach on othersCUSTOMER FOCUS• Demonstrates awareness of regional business and cultural differences, adapting communication and engagement approaches to meet the needs of diverse customer organisations across the MEA region.• Shows a clear understanding of the different customers and their specific business requirements• Work collaboratively with customers to establish expectations and needs, delivering to the agreed service level agreements• Treat all customers as individual and takes pride in delivering a personalised, high-quality service• Brings people together from different teams to address barriers to excellent customer serviceACHIEVING RESULTS• Plans and structures own work in order to achieve agreed objectives• Strives to deliver within agreed deadlines• Thinks carefully about how to make the best use of their time• Balances quality standards with the need to meet deadlines• Is committed to delivering understanding customers, delivering outstanding value and giving them a great experienceSUPPORTING COLLEAGUES• Offers own time and experience to help others learn• Supports the learning and development of colleagues by coaching, mentoring or training• Takes an active interest in the people with whom they work• Goes out of their way to be supportive and helpful to othersMANAGING CHANGE• Recognises changes in circumstances and adjusts own activities accordingly• Adjusts easily to new technology which affects their role• Is open to adopting new processes and ways of working which can improve efficiency or performance• Proactively identifies things within their own role which could be done better• Helps promote the launch of new products/initiativesWe welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:Pension or retirement benefitsHealth insurance coverPaid Annual Leave / PTOCharity / Volunteering DayFamily friendly policiesFlexible working practices (dependent upon role and location)Health & Wellbeing initiativesWhen you apply for a role with Achilles, we collect and process your personal data as described in out recruitment privacy notice