Butler Supervisor (Female - Russian Speaker)

Accor; Dubai; Vor Ort; AED 180.000 - 300.000; Vollzeit

Zusammenfassung

Sofitel Dubai The Palm, a 5-star beachfront resort on Palm Jumeirah, seeks a Butler Supervisor to lead the Butler team and deliver personalized, anticipatory guest experiences in line with our luxury standards. The role requires strong leadership, attention to detail, and the ability to coordinate VIP arrivals, in-room amenities, and cross-department collaboration to ensure seamless stays for every guest.

You will coach colleagues, maintain guest preference records with discretion, and uphold

Qualifikationen

• Diploma or degree in Hospitality Management preferred.
• Experience in luxury hospitality, preferably Butler services or Front Office.
• Supervisory experience in a five-star hotel or luxury resort is a plus.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalized service with discretion.
• Excellent English; French or Arabic languages are advantageous.
• Well-groomed, guest-oriented and committed to luxury standards.
• Flexible to work shifts, weekends and holidays.

Aufgaben

• Supervise, guide, and support the Butler team in delivering exceptional guest services.
• Ensure all guest requests and special arrangements are handled promptly and professionally.
• Coordinate VIP arrivals, departures, special occasions, and in-room amenities.
• Maintain close communication with Front Office, Housekeeping, F&B, Concierge, and other departments.
• Monitor daily Butler operations, room assignments, guest profiles, and service standards.
• Conduct briefings and coaching sessions to maintain service excellence.
• Handle guest feedback and complaints professionally with timely resolution.
• Ensure compliance with hotel policies, brand standards, grooming and safety procedures.
• Monitor presentation, cleanliness, and readiness of guest rooms and service areas.
• Maintain accurate guest preference records and confidentiality of information.
• Support Butler Manager in scheduling, performance monitoring and planning.
• Promote Sofitel’s French art de vivre and Heartist culture.

Kenntnisse

Leadership

Guest service excellence

Staff supervision

Communication

Problem solving

Ausbildung

Diploma or degree in Hospitality Management

Jobbeschreibung

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

With touches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

The Butler Supervisor is responsible for supervising the Butler team and ensuring the delivery of personalised, anticipatory, and exceptional guest experiences in line with Sofitel Dubai The Palm’s luxury standards. The role requires strong leadership, attention to detail, and a genuine passion for hospitality, ensuring every guest receives attentive and seamless service throughout their stay.

• Supervise, guide, and support the Butler team in delivering exceptional and personalised guest services.
• Ensure all guest requests, preferences, and special arrangements are handled promptly and professionally.
• Coordinate VIP arrivals, departures, special occasions, and personalised in-room amenities.
• Maintain close communication with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest experiences.
• Monitor daily Butler operations, room assignments, guest profiles, and service standards.
• Conduct regular briefings, coaching sessions, and on-the-job training to maintain service excellence.
• Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution and guest satisfaction.
• Ensure compliance with hotel policies, brand standards, grooming guidelines, and health and safety procedures.
• Monitor the presentation, cleanliness, and readiness of guest rooms and Butler service areas in coordination with the relevant departments.
• Maintain accurate guest preference records and ensure confidentiality of guest information.
• Support the Butler Manager in team scheduling, performance monitoring, and operational planning.
• Promote Sofitel’s French art de vivre, Heartist culture, and commitment to creating memorable luxury experiences.

Qualifications

• Diploma or degree in Hospitality Management or a related field is preferred.
• Previous experience in luxury hospitality, preferably in Butler services or Front Office operations.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational, and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Excellent command of English; additional languages, particularly French or Arabic, are an advantage.
• Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality.
• Flexible to work shifts, weekends, and public holidays as required.