Business Manager - Aviation

VHR Recruitment; Abu Dhabi; On-site; AED 260,000 - 360,000; Full time

Job summary

VHR Recruitment seeks a Senior Business Manager to support the Operations Division in delivering the Guest disruption Recovery programme. You will analyze business processes, operational data and stakeholder requirements, translating needs into clear requirements, process designs and implementation documentation that improve guest recovery during irregular operations.

You will coordinate with cross-functional teams including Network Operations, Flight Ops, Crew, Guest Experience and DTI to

Qualifications

• Bachelor's degree in a related discipline.
• 4-5 years in a Business Manager/Operations Manager/Process Manager or transformation role.
• Experience supporting operational transformation or programme delivery in aviation, transport, or time-critical environments is preferred.
• Proven experience documenting business requirements, process flows, functional specs, user stories and test scenarios.
• Experience with disruption management, guest recovery or passenger servicing processes is advantageous.

Responsibilities

• Identify gaps, pain points, dependencies and opportunities to improve disruption response and guest recovery execution.
• Support development of business cases, options analyses, benefits tracking and impact assessments for disruption solutions.
• Translate requirements into functional specs, user stories, process designs and acceptance criteria for tech and ops delivery teams.
• Analyse performance data, disruption scenarios, root causes and trends to provide actionable insights.
• Coordinate with cross-functional teams to ensure integrated end-to-end solutions.
• Support workshops and sessions, capturing outputs and turning decisions into actions and docs.

Skills

Business analysis

Requirements gathering

Process mapping

Stakeholder management

Data-driven decisions

Education

Bachelor's degree

Tools

Excel

PowerPoint

Visio

Power BI

JIRA

Confluence

Job description

The Business Manager will be supporting the Operations Division in the successful delivery of the Guest disruption Recovery programme by analyzing business processes, operational data and stakeholder requirements; translating business needs into clear requirements, process designs, acceptance criteria and implementation documentation that support improved guest recovery outcomes during irregular operations.

Duties

• Identify gaps, pain points, dependencies and opportunities to improve disruption response, coordination, decision-making and guest recovery execution.
• Support the development of business cases, options analysis, benefits tracking and impact assessments for proposed disruption management solutions.
• Translate business requirements into functional specifications, user stories, process designs and acceptance criteria for technology and operational delivery teams.
• Analyse operational performance data, disruption scenarios, root causes and trends to provide actionable insights and support data-driven decision-making.
• Coordinate with cross-functional teams including Network Operations, Flight Ops, Crew, Guest Experience, DTI and other relevant business areas to ensure integrated end-to-end solutions.
• Support workshops, interviews and working sessions, preparing materials, capturing outputs and converting decisions into structured actions and documentation.

Skills

• Strong business analysis, requirements gathering and process mapping skills.
• Ability to document end-to-end operational workflows and translate complex processes into clear business and functional requirements.
• Excellent stakeholder management, facilitation and communication skills, with the ability to work across operational and technical teams.
• Good understanding of airline or complex operational environments, with exposure to disruption, irregular operations or operational control preferred.
• Experience using tools such as Microsoft Excel, PowerPoint, Visio, Power BI, JIRA, Confluence or equivalent documentation and reporting platforms.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Engineering, Aviation Management or a related discipline.
• Minimum 4-5 years’ experience in a Business Manager, Operations Manager, Process Manager or transformation role.
• Experience supporting operational transformation, technology-enabled change or programme delivery within aviation, transport, logistics or another time-critical operational environment is preferred.
• Proven experience documenting business requirements, process flows, functional specifications, user stories and test scenarios.
• Experience working with cross-functional stakeholders and supporting workshops, governance forums and implementation activities.
• Experience with disruption management, guest recovery, customer communications, service recovery, welfare handling or passenger servicing processes is advantageous.