Business Analyst / Solution Consultant

Syscort Technologies; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Syscort Technologies seeks a seasoned consultant to translate client problems into practical automation and AI solutions. You will lead discovery sessions, map current and future processes, and define clear requirements for technical teams.

The role focuses on business analysis, solution consulting, and driving automation initiatives across UAE and beyond. A strong client-facing mindset and analytical skills are essential.

Qualifications

• 4-8 years in Business Analysis, Solution Consulting, Digital Transformation, Automation or Technology Consulting.
• Strong client-facing and analytical skills.
• Excellent process mapping and documentation ability.

Responsibilities

• Conduct discovery meetings and workshops to understand objectives and stakeholders.
• Document AS-IS processes and design TO-BE processes; identify bottlenecks and automation opportunities.
• Define business rules, approvals, exceptions and dependencies.
• Prepare BRDs, FRDs, use cases, user stories and acceptance criteria; map data requirements and workflows.
• Design solutions using workflow automation, APIs, AI/LLMs, RAG, chatbots and voice AI; understand API/webhook integration and data mapping.
• Coordinate scope and effort estimation; prepare SOWs and solution documentation.
• Define UAT scenarios, test cases and acceptance criteria; manage UAT and handover to development teams.

Skills

Business Analysis

Solution Consulting

Digital Transformation

Automation

AI & Automation

Tools

n8n

Job description

About SYSCORT

Syscort is a global consulting and technology services firm based in the UAE, delivering business transformation solutions across MENA, APAC, UK, US, and Europe. We specialize in Treasury & Risk Consulting, Financial Transformation, Data & Analytics, AI & Automation, and Technology Consulting, helping organizations optimize operations, unlock insights, and build future-ready enterprises.

Role Objective

Understand client business problems and translate them into well-defined, commercially viable automation, integration and AI solutions that the technical team can execute with minimal ambiguity or rework.

Key Responsibilities

Client Discovery Conduct discovery meetings and workshops. Understand business objectives, pain points, processes and requirements. Identify stakeholders, decision-makers and process owners. Challenge the initial requirement where necessary to identify the underlying business problem. Business Process Analysis Document AS-IS processes and identify inefficiencies and bottlenecks. Design TO-BE processes. Identify automation, AI and process-improvement opportunities. Define business rules, approvals, exceptions and dependencies. Requirements & Functional Design Prepare BRDs, FRDs, use cases, user stories and acceptance criteria. Define functional requirements and workflows. Document data requirements, integrations and business rules. Ensure requirements are clear enough for the technical team to build. Automation, Integration & AI Consulting Design functional solutions using workflow automation, n8n, APIs, AI/LLMs, Agentic AI, RAG, chatbots and voice AI. Understand API, webhook, authentication and data-mapping requirements. Work with developers and Solution Architects to validate technical feasibility. Solution & Presales Support discovery-led proposals and solution presentations. Define scope, deliverables, assumptions and exclusions. Provide inputs for effort estimation and pricing. Prepare SOWs and solution documentation. UAT & Delivery Handover Define UAT scenarios, test cases and acceptance criteria. Coordinate UAT with client stakeholders. Track defects and clarifications. Ensure approved requirements and functional designs are properly handed over to the development team.

Ideal Candidate

4-8 years in Business Analysis, Solution Consulting, Digital Transformation, Automation or Technology Consulting. Strong client-facing and analytical skills. Excellent process mapping and documentation ability. Comfortable discussing APIs, integrations, automation and AI. Business-minded and able to translate problems into practical solutions. Strong communication and stakeholder management skills. Should be a solution thinker, not a documentation-only BA.

Success Measures

High-quality discovery and requirements. Reduced delivery rework and clarification cycles. Accurate scope and estimates. Strong client satisfaction. Successful UAT and handover. Identification of meaningful automation and AI opportunities.