Business Analyst - IT Projects

Transguard Group; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Transguard Group is seeking a Business Analyst - IT Projects to join our ICT team at the Dubai HQ in DAFZA. The role connects business stakeholders with IT, translating requirements into technical solutions and driving process improvements.

You will lead requirements workshops, document user stories, support UAT, and provide training and documentation to ensure delivery within time and budget in a multinational setting.

Qualifications

• Bachelor's degree in business, CS, or IS; MBA is a plus.
• Proven BA experience in IT environment.
• Strong elicitation and analysis skills.
• Knowledge of Agile and Waterfall models.
• Experience with BPMN/Visio and documentation tools.

Responsibilities

• Analyze business processes and translate into requirements.
• Lead requirements workshops and gather UAT feedback.
• Collaborate with developers and BUs to deliver IT solutions.
• Provide training and end-user documentation.
• Monitor solution performance post-implementation.

Skills

Analytical thinking

Requirements elicitation

Stakeholder communication

Process improvement

Agile/Waterfall

JIRA experience

Education

Bachelor's degree in relevant field

Master's degree or MBA (plus)

Tools

JIRA

MS Projects

Visio

BPMN

Job description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is nation's most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for a Business Analyst - IT Projects to join our Information Communication and Technology team at our Headquarters, located in DAFZA (Dubai Airport Freezone).

Scope: The Business Analyst serves as a liaison between business stakeholders and the IT department, translating business requirements into technical solutions. This role requires a blend of business acumen, analytical skills, and technical expertise to identify opportunities for process improvement, facilitate the implementation of IT solutions, and ensure alignment between business goals and IT initiatives.

• Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement, efficiency gains, and automation opportunities

Customer

• Collaborate with business stakeholders to understand their objectives, processes, and requirements, and translate them into clear and actionable business and functional specifications.
• Facilitate requirements gathering sessions, workshops, and interviews with stakeholders to elicit, document, and prioritize business and technical requirements.
• Work closely with internal and external developers and BUs to ensure that technical solutions meet business requirements and are delivered on time and within budget.
• Facilitate user acceptance testing (UAT) and gather feedback from stakeholders to validate that IT solutions meet their needs and expectations.
• Provide training, user support, and documentation to enable end-users to effectively utilize new or enhanced IT systems and applications.

Process

• Analyze and document complex business problems and propose innovative, technology-driven solutions to address them, ensuring alignment with organizational goals and strategies.
• Develop detailed business and functional requirements documents, user stories, use cases, and other artifacts to communicate requirements to IT development teams.
• Conduct feasibility studies, impact assessments, and risk analyses to evaluate proposed solutions and identify potential constraints or dependencies.
• Participate in the design, configuration, and testing of IT systems and applications, providing guidance and support to ensure successful implementation and adoption.
• Monitor and evaluate the performance and effectiveness of IT solutions post-implementation, and recommend enhancements or optimizations as needed.
• Stay abreast of industry trends, best practices, and emerging technologies in IT and business analysis, and share knowledge and insights with the team.

Selection Criteria

• Bachelor's degree in business administration, Computer Science, Information Systems, or related field; master's degree or MBA is a plus.
• Proven experience as a business analyst or related role, preferably in an IT environment.
• Strong understanding of business processes, requirements elicitation, and analysis techniques.
• Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate complex business needs into practical solutions.
• Solid understanding of software development methodologies (e.g., Agile, Waterfall) and proficiency in requirements management tools (e.g., JIRA, MS Projects).
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
• Experience with business process modeling and documentation tools (e.g., BPMN, Visio) is desirable.
• Relevant certifications such as Certified Business Analysis Professional (CBAP) or Agile Certified Practitioner (PMI-ACP) are a plus.