Business Analyst

Blackstone eIT; Ajman; On-site; AED 260,000 - 520,000; Full time

Job summary

Blackstone eIT is seeking a seasoned Business Analyst to lead requirements elicitation for government digital services in the UAE. You will map as-is processes, design to-be journeys using BPMN 2.0, and produce BRDs, business rules, and specifications.

Write structured user stories and backlog items, manage them in Azure DevOps, and ensure traceability to objectives while coordinating with developers, QA, UX and management.

Qualifications

• 6+ years hands-on business analysis on software delivery projects.
• 1+ exposure to government/digital services in UAE or GCC.
• BRDs, business rules, functional specs, user stories and acceptance criteria.
• BPMN 2.0, as-is/to-be mapping and swimlanes.
• Backlog ownership in agile with sprints.

Responsibilities

• Lead requirements elicitation with government stakeholders via workshops and interviews.
• Map as-is processes and design to-be service journeys using BPMN 2.0.
• Produce BRDs, business rules, functional specs and wireframes.
• Write clean user stories and Product Backlog Items with testable acceptance criteria.
• Manage them through Azure DevOps and maintain traceability from business objective to delivered functionality.
• Support UAT and obtain formal client sign-off.
• Collaborate with developers, QA, UX and project manager; handle dependencies and edge cases.
• Use AI tooling to accelerate analysis and documentation while safeguarding sensitive data.

Skills

Requirements elicitation

Stakeholder facilitation

BPMN 2.0 modeling

Agile practices

Arabic & English fluency

Tools

Azure DevOps

Jira

Visio/Draw.io/Camunda

Job description

Задачи:

Lead requirements elicitation with government stakeholders — workshops, interviews and working sessions — and turn business needs into structured, unambiguous requirements. Map as-is processes and design to-be service journeys using BPMN 2.0 and swimlanes, surfacing dependencies, hand-offs, SLAs and edge cases. Produce high-quality Business Requirements Documents (BRDs), business rules, functional specifications and wireframes. Write clean, decomposed user stories and Product Backlog Items with testable acceptance criteria, and manage them through Azure DevOps. Own requirements traceability from business objective through to delivered functionality and sign-off. Resolve conflicting requirements between departments — facilitate the decision, document it, and keep the programme moving. Capture non-functional requirements properly: security, data privacy, audit trail, performance and role-based access. Work day to day with developers, QA, UX and the project manager; support UAT and obtain formal client sign-off. Use AI tooling to accelerate analysis and documentation — with sound judgment on validation and the handling of sensitive government data.

Требования:

Experience: 6+ years of hands-on business analysis on software delivery projects — genuine requirements work, not ERP configuration, pre-sales, QA or project coordination under a BA title. Government delivery: Proven experience on government or public-sector digital services in the UAE or wider GCC, with real exposure to government stakeholders and regulatory requirements. Documentation: Demonstrable strength in BRDs, business rules, functional specifications, user stories and acceptance criteria that development and QA teams can build and test from directly. Process modelling: Confident with BPMN 2.0, as-is / to-be mapping and swimlanes (Visio, Draw.io, Camunda or similar). Agile delivery: Comfortable owning a backlog and working in sprints, with Azure DevOps or Jira. Stakeholder skills: Able to facilitate workshops, handle conflict constructively, and communicate clearly with non-technical government stakeholders. Languages: Fluent Arabic and English, written and spoken — both are used daily on this program. Location: Currently based in the UAE with valid residency, and able to work on-site in Ajman. Availability: Able to join at short notice.