Bulter (Villa Host)

Crew Life at Sea Ltd.; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort in the UAE seeks a refined Butler to deliver personalized and anticipatory service, attending to guest preferences and creating a seamless luxury stay during their visit.

You will coordinate with housekeeping, front office and F&B to arrange unpacking/packing, dining, reservations, transport, and special occasions, ensuring every detail meets the highest standards of hospitality.

Qualifications

• Experience in luxury hotel or resort settings.
• Excellent communication and guest service skills.
• Ability to anticipate guest needs and maintain discretion.

Responsibilities

• Personalized Guest Services: establish connections with guests, anticipate needs and arrange services.
• Room Preparation: ensure rooms are meticulously prepared and customized per guest preferences.
• Dining and Beverage Services: coordinate in-room dining and special celebrations.
• Concierge Services: provide local information, arrange transport and tours as requested.
• Communication and Coordination: liaise with housekeeping, kitchen and front office for seamless service.
• Guest Relations: build strong guest relationships and handle concerns discreetly.
• Special Occasions: assist in planning and executing guest events and celebrations.

Job description

Job Overview:

As a Butler at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be responsible for providing personalized and anticipatory services to our guests, ensuring an unparalleled luxury experience. Your role involves attending to the unique needs and preferences of each guest, creating a seamless and memorable stay.

Key Responsibilities:

1. Personalized Guest Services:
   • Establish a personal connection with guests, understanding their preferences and anticipating their needs.
   • Provide a range of personalized services, including unpacking and packing assistance, arranging reservations, and coordinating special requests.
2. Room Preparation:
   • Ensure that guest rooms are impeccably prepared and maintained according to the highest standards.
   • Oversee room amenities, ensuring they are customized based on guest preferences.
3. Dining and Beverage Services:
   • Coordinate in-room dining experiences, including personalized menu recommendations and setup.
   • Assist with private dining arrangements and special celebrations.
4. Concierge Services:
   • Act as a personal concierge, providing information about local attractions, events, and activities.
   • Arrange transportation, tours, and any other services requested by the guest.
5. Communication and Coordination:
   • Maintain open communication with other departments to ensure seamless service delivery.
   • Collaborate with housekeeping, kitchen, and front office to fulfill guest requests.
6. Guest Relations:
   • Establish and maintain strong relationships with guests, ensuring their satisfaction throughout their stay.
   • Handle any guest concerns or issues with discretion and efficiency.
7. Special Occasions:
   • Assist in planning and executing special events and celebrations for guests.
   • Coordinate with other departments to ensure the success of these events.