Branch Supervisor -Female

Skatch; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Skatch in Dubai is seeking an energetic Branch Supervisor to oversee daily operations of our Kids Amusement Play Area. You will lead a team, ensure safety, cleanliness, and a welcoming environment for families, and contribute to achieving branch targets.

The ideal candidate has 2-3 years of supervisory experience in entertainment, retail, hospitality, or family recreation, strong leadership and customer service skills, and fluency in English (Arabic preferred).

Qualifications

• Minimum 2–3 years of supervisory experience.
• Strong leadership and customer service skills.
• Excellent communication and problem-solving abilities.
• Ability to manage teams and work flexible hours, including weekends and holidays.

Responsibilities

• Supervise daily branch operations and ensure smooth workflow.
• Manage and support play area staff.
• Ensure a safe, clean, and welcoming environment for children and families.
• Handle customer inquiries and resolve complaints professionally.
• Monitor attendance, scheduling, and staff performance.
• Support sales initiatives and achieve branch targets.
• Maintain operational reports and compliance with company standards.

Skills

Leadership

Customer service

Communication

Problem-solving

Staff management

Flexible hours

Microsoft Office

Tools

Microsoft Office

Job description

Job description

We are seeking an energetic and responsible Branch Supervisor to oversee the daily operations of our Kids Amusement Play Area.

Key Responsibilities

• Supervise daily branch operations and ensure smooth workflow.
• Manage and support play area staff.
• Ensure a safe, clean, and welcoming environment for children and families.
• Handle customer inquiries and resolve complaints professionally.
• Monitor attendance, scheduling, and staff performance.
• Support sales initiatives and achieve branch targets.
• Maintain operational reports and compliance with company standards.

Requirements

• Minimum 2-3 years of supervisory experience, preferably in entertainment, retail, hospitality, or family recreation centers.
• Strong leadership and customer service skills.(Mandatory)
• Excellent communication and problem-solving abilities.(Mandatory)
• Ability to manage teams and work flexible hours, including weekends and holidays.
• Able to work on Microsoft Office applications.
• Can work in shiftsCandidates with prior experience in well-established retail companies e.g. H&M, Zara or equivalent brands will be preferred.
• Fluency in English and Arabic is preferred; knowledge of additional languages will be an added advantage