Billing Operations Lead: Automation & Process Improvement

Transguard Group; Dubai; On-site; AED 240,000 - 320,000; Full time

Job summary

Transguard Group is hiring an Assistant Manager – Billing Operations to lead billing activities from the HQ in DAFZA, Dubai. You will supervise a team of Senior Officers/Officers, drive automation, ensure contract-compliant billing, and deliver accurate, timely invoices for multiple business units.

Responsibilities include monitoring unbilled revenue, improving billing accuracy, governing rate cards, and delivering management reports in line with SLAs and client expectations.

Qualifications

• Proven experience in end-to-end billing/invoicing in a structured environment.
• Experience managing billing activities across multiple BUs with team leadership.
• Advanced Excel skills for large datasets and reporting.
• Experience with Oracle ERP and billing systems.
• Understanding of commercial contracts and billing structures.
• Experience driving automation and process improvements.
• Strong leadership, stakeholder management and English communication.

Responsibilities

• Contribute to continuous improvement initiatives delivering savings through process improvements.
• Monitor and reduce unbilled revenue across assigned BUs (>30 days).
• Improve billing accuracy and reduce billing errors; maintain target credit note %.
• Oversee billing activities across multiple BUs; ensure contract compliance.
• Ensure invoice accuracy through robust review and control mechanisms.
• Standardize billing processes, templates and controls; monitor cycles and SLA targets.
• Maintain governance over billing master data (rate cards in Oracle/MS Excel).
• Supervise team billing activities and directly manage invoice preparation for assigned BUs.
• Provide weekly and monthly reports; align outputs with stakeholder requirements.

Skills

Billing operations

Team leadership

Excel (Advanced)

Oracle ERP

Process automation

Contracts knowledge

English communication

Tools

MS Office

Billing systems

Job description

Transguard Group is hiring an Assistant Manager – Billing Operations to lead billing activities from the HQ in DAFZA, Dubai. You will supervise a team of Senior Officers/Officers, drive automation, ensure contract-compliant billing, and deliver accurate, timely invoices for multiple business units.

Responsibilities include monitoring unbilled revenue, improving billing accuracy, governing rate cards, and delivering management reports in line with SLAs and client expectations.