Bilingual Customer Support Executive — Hybrid & Growth

Taj AlFahidi Technology Services LLC; Dubai; Hybrid; AED 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and incentives

Career growth opportunities

Supportive work environment

Job summary

Taj Alfahidi Technology Services LLC in Dubai is seeking a Customer Support Executive who thrives in a customer-focused environment and communicates clearly in Hindi and English, plus another South Indian language.

In this role you will make outbound calls, handle inbound queries, explain products clearly, maintain records, and achieve daily targets while delivering excellent service in a hybrid work setup.

Qualifications

• 1–5 years of Customer Support Executive or customer service experience.
• Fluent in Hindi and English and one South Indian language (Tamil, Telugu, Kannada or Malayalam).
• Strong communication and interpersonal skills.
• Basic computer knowledge; familiarity with CRM tools is a plus.
• Able to work in a fast-paced, target-driven environment.

Responsibilities

• Make outbound calls to prospective customers and handle inbound queries.
• Explain products and services clearly and professionally to customers.
• Maintain records of customer interactions and follow up for closures.
• Achieve daily and monthly call targets as assigned.
• Handle customer concerns with patience and provide appropriate solutions.

Skills

Hindi

English

South Indian language

Strong communication

CRM tools

Tools

CRM tools

Job description

Taj Alfahidi Technology Services LLC in Dubai is seeking a Customer Support Executive who thrives in a customer-focused environment and communicates clearly in Hindi and English, plus another South Indian language.

In this role you will make outbound calls, handle inbound queries, explain products clearly, maintain records, and achieve daily targets while delivering excellent service in a hybrid work setup.