Bilingual Conversational AI Engineer

Zohorecruit; Abu Dhabi; On-site; AED 279,000 - 502,000; Full time

Job summary

Zohorecruit in Abu Dhabi is seeking an experienced AI engineer to design and build bilingual customer-facing AI agents that respond in English and Arabic. You will ensure answers are traceable to sources and perform in production within a regulated client environment.

Responsibilities cover retrieval quality, language detection, and escalation to human agents, plus performance measurement, testing, and client reporting.

Qualifications

• Three years or more building software, with at least one year on LLM-based applications that reached real users.
• Production experience with retrieval over enterprise content.
• Strong Python, and comfort working inside someone else’s codebase and cloud account.
• Experience designing conversation flows, including failure paths, not only the ideal path.
• Evidence of measuring an AI system rather than demonstration.

Responsibilities

• Design and build AI agents that resolve customer inquiries from approved knowledge sources, with answers traceable to source content.
• Own retrieval quality: how content is prepared, chunked, indexed and refreshed, and how the agent behaves when it has no good answer.
• Build and tune bilingual behaviour, including language detection and switching mid-conversation, and Arabic responses that read naturally to a Gulf audience.
• Define escalation rules and handover to human agents so the customer is never left in a loop.
• Set up evaluation before launch: test sets, accuracy measurement, regression checks on every change.
• Instrument the agent so resolution rate, escalation volume and response accuracy are visible to the client in reporting.
• Work in the client’s environment under their security and data residency requirements.
• Hand over documentation and run training so the client’s own team can operate and extend the agent.

Skills

Python

LLM integration

Conversation design

Language detection

Arabic language skills

Onsite collaboration

Tools

WhatsApp Business

Job description

Zohorecruit in Abu Dhabi is seeking an experienced AI engineer to design and build bilingual customer-facing AI agents that respond in English and Arabic. You will ensure answers are traceable to sources and perform in production within a regulated client environment.

Responsibilities cover retrieval quality, language detection, and escalation to human agents, plus performance measurement, testing, and client reporting.