Bilingual Conversation AI Engineer — Production Agents

Atribs Metscon Group; Abu Dhabi; Presencial; AED 180.000 - 240.000; Jornada completa

Descripción de la vacante

Atribs Metscon Group is seeking an experienced software engineer to build bilingual AI agents for a major UAE energy client. You will develop and deploy retrieval-driven assistants that operate in English and Arabic, with production-ready quality controls and security compliance.

You will design conversational flows, implement language detection and Arabic responses suited to Gulf users, and collaborate with client teams to ensure seamless handover and training for ongoing operation.

Formación

• Three years or more building software, with at least one year on LLM based applications that reached real users.
• Production experience with retrieval over enterprise content and a view on why retrieval quality fails.
• Strong Python, and comfortable in someone else’s codebase and cloud account.
• Experience designing conversation flows, including failure paths as well as ideal paths.
• Evidence of measuring an AI system rather than just demonstrating it.
• Able to work onsite with client teams and explain technical decisions to non-technical stakeholders.

Responsabilidades

• Design and build AI agents that resolve customer enquiries from approved knowledge sources, with answers traceable to source content.
• Own retrieval quality: content preparation, chunking, indexing, refreshing, and agent behavior when no good answer exists.
• Build and tune bilingual behaviour, including language detection and switching mid-conversation, and Arabic responses suitable for a Gulf audience.
• Define escalation rules and handover to human agents to avoid loops.
• Set up evaluation before launch: test sets, accuracy measurement, regression checks on changes.
• Instrument the agent so client-visible metrics like resolution rate and escalation volume are tracked.
• Work in the client environment under their security and data residency requirements.
• Hand over documentation and run training so the client’s team can operate and extend the agent.

Conocimientos

Python

LLM applications

Conversation design

Retrieval augmentation

Cloud & security

Stakeholder comms

Descripción del empleo

Atribs Metscon Group is seeking an experienced software engineer to build bilingual AI agents for a major UAE energy client. You will develop and deploy retrieval-driven assistants that operate in English and Arabic, with production-ready quality controls and security compliance.

You will design conversational flows, implement language detection and Arabic responses suited to Gulf users, and collaborate with client teams to ensure seamless handover and training for ongoing operation.