Bike Rider – (Guest Relations Officer with UAE MOTORCYCLE Driving License)

Deluxe Holiday Homes; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Visa assistance

Medical insurance

Air ticket allowance

Paid leave

Multicultural work environment

Job summary

Deluxe Holiday Homes in Dubai is seeking a Guest Relations Officer / Bike Rider with a UAE motorcycle license to join our Customer Care team. You will warmly welcome guests, manage check-in/out, and ensure a smooth arrival experience while using your riding skills for timely service delivery.

The role requires excellent communication, the ability to handle guest inquiries, and collaboration with housekeeping and maintenance.

Qualifications

• Must have UAE motorcycle license.
• Excellent communication and guest service experience.
• Ability to work well under pressure and handle challenging situations.

Responsibilities

• Warmly welcome guests and provide a friendly introduction to the property and amenities.
• Ensure efficient and comfortable check-ins and check-outs.
• Assist guests with the check-in process and complete documentation accurately.
• Perform basic cashier duties for payments as needed.
• Conduct property inspections before and after stays to maintain cleanliness and maintenance standards.
• Maintain records of arrivals, departures, and property condition.
• Address guest inquiries, concerns, or complaints promptly and effectively.

Skills

Customer service

Communication skills

Interpersonal skills

Job description

Bike Rider – (Guest Relations Officer with UAE MOTORCYCLE Driving License)

Job description

Deluxe Holiday Homes is seeking a Guest Relations Officer / Bike Rider with a UAE MOTORCYCLE Driving License to join our Customer Care department. As a key member of our team, you will be responsible for providing exceptional customer service to our guests while utilizing your motorcycle driving skills to ensure timely and efficient delivery of services.

Responsibilities:

• Warmly welcome guests upon arrival and provide a friendly and professional introduction to the property and its amenities.
• Ensure that all check‑ins and check‑outs are efficient and comfortable for guests.
• Assist guests with the check‑in process, ensuring all necessary documentation is completed accurately.
• Perform basic cashier duties as needed for collecting or refunding payments.
• Conduct property inspections before and after guests’ stays to ensure the highest standards of cleanliness and maintenance are met.
• Keep updated records of arrivals, departures, and the condition of the property.
• Address any guest inquiries, concerns, or complaints promptly and effectively to ensure guest satisfaction.
• Maintain a deep knowledge of the various properties in the company’s portfolio, including their features, layouts, and unique selling points.
• Offer personalized recommendations for local attractions, dining options, and activities to enhance guests’ vacation experiences.
• Collaborate with housekeeping and maintenance teams to ensure timely resolutions to any issues reported by guests.
• Provide clear and detailed information about the property’s rules, regulations, and safety procedures to ensure a secure and pleasant stay for guests.
• Maintain confidentiality and handle guest information in compliance with data protection regulations.
• Conduct various property inspections as required, including pre‑arrival, post‑departure, initial, or request, and others, and submit reports.
• Assist with additional tasks such as property viewings, key activation/deactivation, property visits, inspections, and transportation when necessary.
• Collaborate with other departments within the company to ensure seamless operations and excellent guest experiences.
• Other task assigned by the Management.

Benefits:

• Competitive Salary Package.
• Employment visa & Medical Insurance Plan.
• Air Ticket Allowance.
• Paid leave.
• A great working environment.
• Comprehensive training and support.
• Opportunity to work with multi‑cultural environment.

Job requirements

Requirements:

• Must have a valid UAE MOTORCYCLE driving license.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and handle challenging situations.
• Strong customer service orientation.
• Good knowledge of local areas and routes.
• Flexibility to work in shifts, including weekends and holidays.
• Attention to detail and problem‑solving skills.
• Positive attitude and willingness to go the extra mile for our guests.

If you meet these requirements and are excited about the opportunity to join our Customer Care team as a Guest Relations Officer / Bike Rider, we encourage you to apply for the position. We look forward to reviewing your application and potentially welcoming you to our team at Deluxe Holiday Homes.