Bellman/ Driver

Avani Hotels and Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Avani Deira Dubai Hotel is seeking a Bell Attendant to be the friendly face guiding guests, assisting with luggage, and coordinating messages and deliveries across the lobby.

You will maintain knowledge of hotel products and services, greet guests warmly, and ensure the lobby area is clean and orderly. Proficiency in English and awareness of driving safety are essential for this role.

Qualifications

• Excellent guest service orientation required.
• Strong knowledge of hotel operations and services.
• Master in the Profession of Driving and full knowledge of vehicle capabilities and road rules.
• Excellent English and language of operation communication.

Responsibilities

• Anticipate guest needs and handle inquiries.
• Participate in day-to-day lobby operations at the Bell service desk.
• Maintain knowledge of hotel products, services, room types, rates, facilities, outlets, spa and health club.
• Ensure lobby area is clean and tidy.
• Greet and acknowledge guests, welcoming them politely.
• Assist guests with luggage and provide luggage storage.
• Coordinate delivery of messages and items to guest rooms.
• Assist guests requiring special attention.
• Complete other shift duties as per shift checklist.
• Coordinate transportation arrangements (taxi, private vehicles, limousines).
• Assist other hotel areas as required.
• Maintain professional driving knowledge and ensure vehicle readiness.

Skills

Guest service

Luggage handling

Driving

English language

Job description

Job Location:

Avani Deira Dubai Hotel

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

To serve the needs of the business, our guests and our colleagues by ensuring that everyone who arrives or departs from our properties enjoys a positive and memorable Minor Hotels experience in the process.

The Bell Attendant is a key person in the delivery of our guest service experience. They serve as a guide, ambassador, and salesperson of the hotel. While the main responsibility is to control the lobby traffic and assist guests, there are many intangible elements to the role. Being highly guest-interactive, it is essential that the Bell Attendant possesses extensive knowledge of the hotel operation. Guests require a vast array of information.

At Avani Deira Dubai Hotel, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Avani Deira Dubai Hotel employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To anticipate all guest needs and handle all guest inquiries.
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure that the lobby area is always clean and tidy.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.
• To be a Master in the Profession of Driving
• To have a full professional knowledge of capabilities of the vehicle in which they work, and the rules of the road in the country of operation.
• To have an intimate and detailed knowledge of the area in which they work, and to know all the ways to effectively get between destinations - to never be lost and to never be late.
• To speak excellent English, together with the language of operation.
• To understand the informal rules and driving habits in the country of operation, and thereby anticipate problems in order to protect themselves, their guests and their vehicle.
• To know how to maintain and care for their vehicle, and to keep it in perfect condition at all times. Ensure that all the set up in the limousine is ready prior to the service.
• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• To assist the guest with the luggage loading. All Minor Hotels drivers know how to transport more luggage in a car than there would appear to be space to hold it.