Bellman

Anantara Hotels & Resorts; Ras Al Khaimah; On-site; AED 45,000 - 65,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a courteous Bell Desk agent to anticipate guest needs, greet arrivals, assist with luggage, and coordinate messages and deliveries.

You will maintain lobby cleanliness, know hotel products and services, support transportation arrangements, and work flexibly across shifts, weekends and holidays within a welcoming, five‑star team.

Qualifications

• Excellent English communication is required.
• Friendliness, courteousness and a professional appearance are essential.
• Physically able to lift and handle luggage safely.
• Good communication in English; additional languages are a plus.
• Ability to work flexible shifts, including weekends and holidays.
• Strong customer service orientation and positive attitude.
• Team player able to follow hotel standards and procedures.

Responsibilities

• To anticipate all guest needs and handle all guest inquiries.
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure lobby area is clean and tidy at all times.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage, and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.

Skills

Communication

Interpersonal skills

Customer service

English proficiency

Teamwork

Flexible shifts

Professional appearance

Physical fitness

Job description

Job Description:

Job Location:

Anantara Mina Al Arab Ras Al Khaimah Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

• To anticipate all guest needs and handle all guest inquiries
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure lobby area is clean and tidy at all times.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage, and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.

Qualifications

• Previous experience in a 5 star hospitality.
• Good communication and interpersonal skills.
• Friendly, courteous, and professional appearance.
• Physically fit and able to lift and carry heavy luggage safely.
• Good English communication skills (additional languages are an advantage).
• Ability to work flexible shifts, including weekends and holidays.
• Strong customer service orientation with a positive attitude.
• Ability to work well as part of a team and follow hotel standards and procedures.

Requirements: