Bellman

Pullman Hotels & Resorts; Dubai; On-site; AED 45,000 - 56,000; Full time

Job summary

Accor, the owner of Pullman Hotels & Resorts, is seeking a Bellman to deliver exceptional guest service at its Dubai property. The role focuses on greeting guests, assisting with luggage, and providing local information to ensure a memorable stay.

Ideal candidates will have prior bellman experience, fluent English, and a guest-centric attitude, with a proactive approach to hospitality in a luxury setting.

Qualifications

• Experience in a similar role is required.
• Excellent English language skills (written and spoken).
• Friendly, proactive guest service mindset.

Responsibilities

• Greet guests with warmth and welcome upon arrival.
• Assist guests with luggage and transportation within the property.
• Provide information about resort facilities and local attractions.
• Coordinate transportation services and transfers for guests.
• Escort guests to rooms and explain features and amenities.
• Respond to guest inquiries and requests promptly and professionally.
• Keep bell desk and lobby area neat and organized.
• Support valet parking services as needed.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.
• Uphold hospitality standards and professional conduct at all times.

Skills

Guest relations

English fluency

Communication

Local attractions knowledge

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

We are Heartists®

Heartist® describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Pullman

At Pullman, you’ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.

New experiences, new acquaintances, new ideas... discover the world of Pullman.

OUR WORLD IS YOUR PLAYGROUND!

Job Description

As a Bellman you will be responsible for providing exceptional guest service and ensuring a memorable arrival and departure experience for our guests. You will assist with luggage handling, transportation coordination, and provide information about resort amenities and local attractions.

What Is In It For You

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities

• Guest Greeting: Greet guests upon arrival with a warm and welcoming demeanor.
• Luggage Assistance: Assist guests with luggage, ensuring safe and efficient transportation to their rooms.
• Information Provision: Provide information about resort facilities, services, and local attractions.
• Transportation Coordination: Coordinate transportation services, such as arranging buggies or shuttle services for guest movement within the property, ensuring timely and efficient transfers while maintaining safety and comfort standards.
• Guest Escorting: Escort guests to their rooms and explain room features and amenities.
• Guest Handling: Handle guest inquiries and requests promptly and professionally.
• Desk and Lobby Maintenance: Maintain a neat and organized bell desk and lobby area.
• Valet Parking Assistance: Assist with valet parking services as needed.
• Department Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Hospitality Standards: Uphold the highest standards of hospitality and professionalism at all times.

Qualifications

Your personality counts more than your CV …

• You’ve gained experience in a similar role, and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
• You’re not just bringing your abilities, but also your character.
• You have good written & spoken English language skills. Additional language i.e. Russian, Spanish, German, Chinese or any other international language is preferred.
• You're highly trained on guest relations and communication in a luxury hospitality environment.
• You project smiling, helpful and friendly attitude towards colleagues and guests and provides a courteous and professional service at all times as per 25hours standards.
• Stay fully informed about the hotel’s services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests
• Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events.
• Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay.