Bell Attendant

Novotel Hotels; Dubai; On-site; AED 27,000 - 36,000; Full time

Job summary

Accor is hiring a Bell Attendant to greet guests, assist with luggage, and provide information on hotel amenities and local attractions. You will coordinate transportation, help maintain a pristine lobby, and collaborate with hotel teams to ensure a seamless guest experience.

The role requires strong communication and a professional demeanor, with flexibility to work varied shifts, including nights and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to lift and handle luggage of varying weights.
• Willingness to work varied shifts, including nights, weekends and holidays.
• Knowledge of local attractions, restaurants and transportation options.

Responsibilities

• Greet guests on arrival and provide excellent service.
• Assist guests with luggage and escort to rooms.
• Provide information about hotel amenities and local attractions.
• Arrange transportation such as taxis or shuttles.
• Maintain lobby cleanliness and organization.
• Assist with valet parking when needed.
• Respond to guest inquiries and complaints professionally.
• Collaborate with hotel staff for a seamless guest experience.
• Maintain professional grooming and discretion at all times.
• Liaise with departments for guest-related matters.
• Supervise security of guests' property during transfers/storage.
• Inform Front Desk if guest acts suspiciously or has little luggage.
• Report unusual situations or safety hazards to supervisor.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Luggage handling

Shift flexibility

Professional demeanor

Local attractions knowledge

Education

High school diploma or equivalent

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

A Bell Attendant is responsible for assisting guests with their luggage, providing information about the hotel, and ensuring guests have a smooth check-in and check-out experience. They also handle guest requests, assist with special arrangements, and maintain a high level of professionalism and service. Additionally, they may assist with training new team members and participate in regular team meetings to improve service delivery.

• Greeting guests upon arrival and providing excellent customer service.


• Assisting guests with their luggage and escorting them to their rooms.


• Providing information about hotel amenities, services, and local attractions.


• Handling guest requests for transportation, such as calling taxis or arranging shuttle services.


• Maintaining cleanliness and organization in the lobby and entrance areas.


• Assisting with valet parking services when needed.


• Responding to guest inquiries and complaints in a professional and timely manner.


• Collaborating with other hotel staff to ensure a seamless guest experience.


• Maintaining a professional appearance at all times and adhering to the hotel's grooming standards.


• Ensuring all guest interactions are handled with a high level of discretion and confidentiality.


• Participating in regular team meetings and training sessions to enhance skills and improve service delivery.


• Liaise with all other departments for all Guest related matters.


• Supervise the security of guests’ property during transfers and/or storage in the baggage area


• Inform the Front Desk if guest acts suspiciously or has little luggage.


• Report any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager.

Qualifications

• High school diploma or equivalent.


• Previous experience in customer service or hospitality industry preferred.


• Strong communication and interpersonal skills.


• Ability to handle and lift luggage of varying weights.


• Professional and courteous demeanour.


• Knowledge of local attractions, restaurants, and transportation options.


• Ability to work well in a team and maintain a positive attitude under pressure.


• Willingness to work varied shifts, including nights, weekends, and holidays.

Your Team And Working Environment

Diverse, young and vibrant team

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.