Bell Attendant: Welcome Guests & Luggage Expert

Mövenpick Hotels & Resorts; Ras Al Khaimah; Sur place; AED 22 000 - 39 000; Plein temps

Résumé du poste

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Bell Attendant to warmly welcome guests and ensure their luggage, messages and items are delivered in a timely manner. You will personally orient guests to their rooms, presenting the property with a friendly and professional demeanor.

As a lobby ambassador, you will uphold brand standards and deliver exceptional service, working closely with Front Office colleagues to maintain a seamless guest experience.

Qualifications

• Service focused personality is essential; customer related experience an asset
• Should have at least 2 years experience as Bell Attendant role in Front Office
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team

Responsabilités

• Timely delivery of guests' luggage, messages and any other items for delivery within the property
• Personalize guests' orientation of their room in a professional, friendly and engaging way
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests

Connaissances

Customer service

Communication

Teamwork

Under pressure

Front Office experience

Description du poste

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Bell Attendant to warmly welcome guests and ensure their luggage, messages and items are delivered in a timely manner. You will personally orient guests to their rooms, presenting the property with a friendly and professional demeanor.

As a lobby ambassador, you will uphold brand standards and deliver exceptional service, working closely with Front Office colleagues to maintain a seamless guest experience.