Accommodation Attendant

Pullman Hotels & Resorts; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Accor is seeking an experienced Accommodation Attendant to oversee Heartists accommodation operations, ensuring safety, cleanliness, and efficient administration. You will coordinate with maintenance, housekeeping, and service providers to resolve issues and maintain records.

The role requires strong communication, organizational skills, and the ability to manage diverse teams while adhering to health and safety standards. Flexible hours may be required.

Qualifications

• Experience in accommodation, facilities, camp, hostel, hotel, or residential facility management.
• Knowledge of housekeeping, maintenance coordination, health & safety, and accommodation operations.
• Strong communication and interpersonal skills.
• Good organizational and problem-solving abilities.
• Ability to manage employees from diverse backgrounds.
• Basic computer skills, including Microsoft Office and record management.
• Ability to handle complaints and resolve issues professionally.
• Strong sense of responsibility, discipline, and attention to detail.
• Ability to work flexible hours and respond to accommodation-related emergencies.

Responsibilities

• Manage the day-to-day operations and overall administration of Heartists accommodation.
• Ensure cleanliness, hygiene, safety, and proper maintenance of all accommodation facilities.
• Manage accommodation allocations, occupancy records, and transfers.
• Coordinate with maintenance, housekeeping, security, and service providers to resolve issues promptly.
• Address heartists’ accommodation-related requests, complaints, and concerns professionally.
• Ensure Heartists comply with accommodation rules, company policies, and health & safety standards.
• Maintain accurate accommodation records and prepare regular reports on occupancy, maintenance, and related issues.
• Monitor accommodation supplies, furniture, equipment, and facilities, ensuring proper use and timely replacement when required.
• Provide support to the P&C Department on employee-related administrative tasks and other activities as required.

Skills

Communication

Organization

MS Office

Customer service

Diversity management

Record management

Problem solving

Discipline

Emergency response

Tools

Microsoft Office

Job description

Job Description:

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking an experience & enthusiastic Accommodation Attendant who is responsible for overall management, smooth operation, safety, cleanliness, and well-being of Heartists residing in accommodation.

• Manage the day-to-day operations and overall administration of Heartists accommodation.
• Ensure cleanliness, hygiene, safety, and proper maintenance of all accommodation facilities.
• Manage accommodation allocations, occupancy records, and transfers.
• Coordinate with maintenance, housekeeping, security, and service providers to resolve issues promptly.
• Address heartists’ accommodation-related requests, complaints, and concerns professionally.
• Ensure Heartists comply with accommodation rules, company policies, and health & safety standards.
• Maintain accurate accommodation records and prepare regular reports on occupancy, maintenance, and related issues.
• Monitor accommodation supplies, furniture, equipment, and facilities, ensuring proper use and timely replacement when required.
• Provide support to the P&C Department on employee-related administrative tasks and other activities as required.

Qualifications

• Previous experience in accommodation, facilities, camp, hostel, hotel, or residential facility management.
• Good knowledge of housekeeping, maintenance coordination, health & safety, and accommodation operations.
• Strong communication and interpersonal skills.
• Good organizational and problem-solving abilities.
• Ability to manage employees from diverse backgrounds.
• Basic computer skills, including Microsoft Office and record management.
• Ability to handle complaints and resolve issues professionally.
• Strong sense of responsibility, discipline, and attention to detail.
• Ability to work flexible hours and respond to accommodation-related emergencies when required.

Additional Information

Additional Language is an added advantage.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS