BDR Operations Manager

Sana Commerce; Dubai; On-site; AED 201,000 - 290,000; Full time

Job summary

Sana Commerce is seeking a proactive BDR Operations professional to own and optimize our BDR platforms and workflows in a hybrid Dubai setting. You will ensure data accuracy across Outreach, Lusha, LinkedIn Sales Navigator, ZoomInfo and Dynamics 365, while shaping scalable cadences and training resources for the team.

You will drive cross-functional projects, deliver actionable dashboards, and collaborate with Sales, Marketing, Enablement, and Revenue Operations to improve outbound performance

Qualifications

• 4 years of experience in Sales/BDR Operations or as a BDR/SDR.
• Strong admin-level experience with Outreach.
• Hands-on experience with Lusha LinkedIn Sales Navigator and ZoomInfo.
• Familiarity with Microsoft Dynamics 365 CRM.
• Willingness to work hybrid from our Dubai office (3 days in office).
• Proven ability to manage cross-functional projects and improve processes.
• Strong communication, documentation, and training skills.

Responsibilities

• Own and administer BDR platforms (e.g. Outreach, ZoomInfo, Lusha, LinkedIn Sales Navigator) including integrations with Microsoft Dynamics 365 CRM to ensure data accuracy, efficiency and usability.
• Continuously optimize the BDR tech stack recommending and implementing modern tools and emerging technologies (e.g. AI-powered personalization/enrichment) to improve performance.
• Design and refine scalable prospecting workflows and cadences ensuring BDRs have timely accurate and relevant data to drive outbound success.
• Develop and maintain training onboarding and tool documentation in collaboration with Revenue Enablement ensuring consistent process adoption.
• Own BDR performance reporting and dashboards delivering actionable insights on activity conversion rates and campaign effectiveness.
• Identify and communicate productivity blockers and opportunities for optimization leveraging insights to improve outbound results and target attainment.
• Collaborate cross-functionally with Sales Marketing Enablement and Revenue Operations to align GTM execution territory planning and tool usage.

Skills

Strong communication

Project management

Training skills

Tools

Outreach

Lusha

LinkedIn Sales Navigator

ZoomInfo

Microsoft Dynamics 365

Job description

What youll be doing:

• Own and administer BDR platforms (e.g. Outreach ZoomInfo Lusha LinkedIn Sales Navigator) including integrations with Microsoft Dynamics 365 to ensure data accuracy efficiency and usability.
• Continuously optimize the BDR tech stack recommending and implementing modern tools and emerging technologies (e.g. AI-powered personalization/enrichment) to improve performance.
• Design and refine scalable prospecting workflows and cadences ensuring BDRs have timely accurate and relevant data to drive outbound success.
• Develop and maintain training onboarding and tool documentation in collaboration with Revenue Enablement ensuring consistent process adoption.
• Own BDR performance reporting and dashboards delivering actionable insights on activity conversion rates and campaign effectiveness.
• Identify and communicate productivity blockers and opportunities for optimization leveraging insights to improve outbound results and target attainment.
• Collaborate cross-functionally with Sales Marketing Enablement and Revenue Operations to align GTM execution territory planning and tool usage.

Qualifications :

What youll bring:

• 4 years of experience in Sales/BDR Operations or as a BDR/SDR with deep tool fluency.
• Strong admin-level experience with Outreach.
• Hands-on experience with Lusha LinkedIn Sales Navigator and ZoomInfo.
• Familiarity with Microsoft Dynamics 365 CRM (or a comparable CRM platform).
• Willingness to work hybrid from our Dubai office (3 days in office)
• Proven ability to manage cross-functional projects and improve processes.
• Strong communication documentation and training skills.

Nice to have:

• Experience integrating sales tools with CRMs and marketing platforms.
• Knowledge of lead routing data enrichment and territory assignment best practices.
• Basic understanding of sales analytics and pipeline metrics.

Remote Work :

No

Employment Type :

Full-time