Barista

IdeaCrate; Dubai; On-site; AED 39,000 - 67,000; Full time

Job summary

IdeaCrate cafe in Dubai is seeking staff to craft coffee beverages and prepared foods while delivering excellent customer service. You will upsell items, manage inventory, and keep a clean, safe cafe environment. Timely order completion and friendly engagement with guests are central to the role.

The position emphasizes readiness to answer questions about ingredients, maintain equipment, and ensure a high-quality guest experience through consistent, welcoming service.

Qualifications

• Experience in food and beverage service in a cafe or quick-service setting.
• Ability to prep beverages and ready-to-eat foods with accuracy.
• Strong customer service and upselling skills.

Responsibilities

• Prepare beverages and food items, including coffee, Nuggets, and pizza offerings.
• Ensure orders are completed within 5–7 minutes.
• Manage inventory checks and display products attractively.
• Maintain cleanliness and sanitation of equipment and cafe area.
• Provide product knowledge, answer ingredient questions, and offer recommendations.
• Process payments accurately and upsell additional items.
• Record maintenance needs and report issues with equipment.

Skills

Customer service

Upselling

Inventory management

Food & beverage prep

Sanitation & safety

Job description

Job Purpose

Craft delightful coffee experiences by blending the expertise in coffee preparation, menu knowledge, and exceptional customer service to create a welcoming atmosphere where customers can enjoy quality food & beverages.

Job Purpose

Craft delightful coffee experiences by blending the expertise in coffee preparation, menu knowledge, and exceptional customer service to create a welcoming atmosphere where customers can enjoy quality food & beverages.

Key Responsibilities

• Beverage and Food Preparation
• Skilfully prepare a variety of beverages, including coffee, and serve a range of food items, with a focus on hottest selling products like Nuggets and Pizza.
• Ensure the timely and accurate execution of orders, maintaining a delivery time of 5-7 minutes.
• Revamp and maintain the product range, emphasizing ready-to-eat and ready-to-serve options.
• Provide a diverse menu, answering customer questions about ingredients and offering personalized recommendations.
• Inventory Management and Display
• Conduct daily, weekly, and monthly inventory checks for beverage and food ingredients.
• Display items attractively, ensuring a visually appealing presentation to enhance customer experience.
• Check the brewing equipment regularly, promptly reporting any maintenance needs for swift resolution.
• Monitor and manage inventory levels to prevent stockouts, with a particular focus on upselling opportunities.
• Equipment Maintenance and Sanitization
• Clean and sanitize equipment, including coffee machines, friers, freezers, chillers, and ice cream freezers.
• Perform weekly maintenance tasks such as changing oils in friers and cleaning freezer and chiller units.
• Adhere to cleanliness standards in the stall and record periodic checklists (Hourly checking of Oil temperature etc.).
• Maintain a clean, safe, and sanitary environment in the cafe area, adhering to high hygiene standards.
• Comply with health and safety regulations, ensuring a secure space for both customers and staff.
• Customer Service and Upselling
• Interact with customers in a friendly manner, consistently providing excellent customer service with a rating of 5/5.
• Process payments, including cash and credit card transactions, efficiently and accurately.
• Implement upselling strategies to promote additional products and enhance overall sales.
• Personalize customer experience by asking for names for every order, contributing to a positive and engaging service.