B&F Supervisor: Guest Service & Team Leadership

W Hotels; Abu Dhabi; On-site; AED 60,000 - 96,000; Full time

Job summary

W Hotels in Abu Dhabi is seeking an experienced hotel supervisor to oversee grooming and attire, ensure guest needs are met, and lead front-line team members to deliver exceptional service.

The role requires at least 2 years of supervisory experience, a high school diploma or GED, and the ability to train, schedule, evaluate and motivate staff while upholding safety policies and brand standards.

Qualifications

• 2+ years of supervisory experience in hospitality or related field.
• Demonstrated guest service excellence and team leadership.
• Strong communication and basic problem-solving skills.

Responsibilities

• Supervise and coach front-line staff to ensure service standards.
• Schedule, train, and evaluate team members for peak periods.
• Maintain safety policies and brand standards across shifts.
• Collaborate with departments to meet guest needs and resolve issues.

Skills

Guest service

Supervisory experience

Communication

Education

High school diploma or GED

Job description

W Hotels in Abu Dhabi is seeking an experienced hotel supervisor to oversee grooming and attire, ensure guest needs are met, and lead front-line team members to deliver exceptional service.

The role requires at least 2 years of supervisory experience, a high school diploma or GED, and the ability to train, schedule, evaluate and motivate staff while upholding safety policies and brand standards.