Automotive Service Advisor

Cars24 Arabia; Sharjah; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Competitive renumeration

Regional benefits

Upskilling opportunities

Collaborative culture

Job summary

Cars24 Arabia is expanding its UAE team and seeks a Service Advisor for our Refurbishment function in Sharjah. You will greet customers professionally, document needs, and translate repair recommendations into clear guidance while keeping customers informed throughout the process.

Ideal candidates have 2+ years in reputable service centers, strong communication, and solid technical know-how to liaise with customers and technicians.

Qualifications

• 2+ years of experience in automotive service/repair environment.
• Presentable with excellent communication and negotiation skills.
• Strong technical know-how to connect with customers and technicians.
• Graduate or Diploma holder in relevant field.
• Detail-oriented with precision in documentation and follow-up.

Responsibilities

• Welcome customers professionally and promptly.
• Listen to concerns and document service needs with precision.
• Explain repairs in clear, jargon-free terms.
• Provide regular status updates and follow-up with customers.
• Maintain repair orders and job cards with accuracy.

Skills

Customer communication

Negotiation skills

Technical aptitude

Detail oriented

Education

Graduate or Diploma

Job description

Who are we?

Cars24 isn’t just a name; we’re a driving force in the pre‑owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we’re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.

Now, we’re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Refurbishment function as a Service Advisor.

What would you do while you work with us?

• Welcome customers like they just pulled into the VIP lane—professional, polished, and prompt.
• Pop the hood on customer concerns—listen closely and document service needs with precision.
• Break down recommended repairs like a trusted service manual—clear, honest, and jargon‑free.
• Keep customers in the driver’s seat—provide regular status updates and follow up like clockwork.
• Maintain repair orders and job cards with the accuracy of a finely tuned engine.

What are we looking for?

• Minimum 2 years of experience, preferably with authorized dealers or high‑end/reputed service centers.
• Someone who looks the part and talks the torque—presentable with excellent communication and negotiation skills.
• Strong technical know‑how under the hood—able to connect with both customers and technicians.
• Graduate or Diploma holder.
• Must be detail‑oriented.

What do we offer?

• Competitive renumeration as per current industry standards.
• Benefits as per regional norms.
• A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself.
• An opportunity to work alongside some of the best minds in the industry.