Automotive Service Advisor

Cars24; Sharjah; On-site; AED 48,000 - 78,000; Full time

Benefits offered by this job

Competitive renumeration

Regional benefits

Upskilling opportunities

Collaborative culture

Job summary

Cars24 UAE is seeking a Service Advisor in Refurbishment to join a high-energy team. You will greet customers, document service needs, explain repairs, and keep clients updated on progress.

Graduate or Diploma, with at least 2 years in a dealership or premium service center; strong communication; detail-oriented; you will liaise with customers and technicians.

Qualifications

• Minimum 2 years of experience, preferably with authorized dealers or high-end/reputed service centers.
• Presentable with excellent communication and negotiation skills.
• Strong technical know-how under the hood—able to connect with both customers and technicians.
• Detail-oriented and accurate in documentation and follow-up.

Responsibilities

• Welcome customers professionally and promptly.
• Document service needs and concerns accurately.
• Explain recommended repairs in a clear, jargon-free manner.
• Provide regular status updates and follow up with customers.
• Maintain repair orders and job cards with meticulous records.

Skills

Customer communication

Technical know-how

Detail-oriented

Negotiation skills

Education

Graduate or Diploma

Job description

Full-Time

Who are we?

Cars24 isn’t just a name; we’re a driving force in the pre‑owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we’re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.

Now, we’re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Refurbishment function as a Service Advisor.

What would you do while you work with us?

• Welcome customers like they just pulled into the VIP lane—professional, polished, and prompt.


• Pop the hood on customer concerns—listen closely and document service needs with precision.


• Break down recommended repairs like a trusted service manual—clear, honest, and jargon-free.


• Keep customers in the driver’s seat—provide regular status updates and follow up like clockwork.


• Maintain repair orders and job cards with the accuracy of a finely tuned engine.

What are we looking for?

• Minimum 2 years of experience, preferably with authorized dealers or high‑end/reputed service centers.


• Someone who looks the part and talks the torque—presentable with excellent communication and negotiation skills.


• Strong technical know‑how under the hood—able to connect with both customers and technicians.


• Graduate or Diploma holder.


• Must be detail‑oriented.

What do we offer?

• Competitive renumeration as per current industry standards.


• Benefits as per regional norms.


• A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself.


• An opportunity to work alongside some of the best minds in the industry.