Automotive Parts Concierge

Ali & Sons Group; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Ali & Sons Group invites an experienced Parts Counter Sales professional to join our UAE team in Abu Dhabi. You will greet customers, advise on part numbers, prices, availability, and suitable alternatives, and prepare quotes.

You will work with workshop staff and internal teams to ensure timely availability of parts, maintain stock records, and support aftersales operations while upholding excellent customer service and accuracy.

Qualifications

• Minimum of 2 years of relevant experience in automotive parts, spare parts sales, parts counter sales, dealership, or a comparable working environment.
• Diploma in Material Management, Supply Chain, Automotive, or related field preferred.
• Fluency in English; Arabic language skills preferred.

Responsibilities

• Greet customers professionally and understand their parts requirements.
• Advise customers on correct part numbers, prices, availability, and suitable alternatives.
• Provide customers with guidance on the use and care of parts and specialized products or services.
• Prepare accurate parts estimates and quotations.
• Follow approved credit terms and credit sales procedures for the Parts Dealers Network.
• Understand and apply Parts Return and Warranty Policies, as well as delivery timelines for customers and technicians.
• Prepare parts delivery orders, sales invoices, and related documentation.
• Coordinate with the Ordering Section to arrange requested parts and follow up on lead times and delivery status.
• Communicate with workshop staff and other internal stakeholders to ensure timely availability of required parts.
• Support effective stock management and ensure accurate parts-related records are maintained.

Skills

Customer service

Parts knowledge

English fluency

Arabic preferred

Education

Diploma in relevant field

Tools

Inventory software

Job description

Ali & Sons Group invites an experienced Parts Counter Sales professional to join our UAE team in Abu Dhabi. You will greet customers, advise on part numbers, prices, availability, and suitable alternatives, and prepare quotes.

You will work with workshop staff and internal teams to ensure timely availability of parts, maintain stock records, and support aftersales operations while upholding excellent customer service and accuracy.