Automotive Foreman Multibrand amp Diagnostic Technician

Qureos Inc; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Automotive Foreman to lead a dynamic workshop team. This role focuses on managing daily operations, ensuring quality repairs, and delivering exceptional customer service. You will supervise technicians, diagnose complex vehicle issues, and coordinate repairs while maintaining high standards. If you have a passion for automotive technology and a knack for leadership, this opportunity offers a chance to make a significant impact in a fast-paced environment. Join a forward-thinking team dedicated to excellence in service delivery and innovation in the automotive sector.

Qualifications

• Minimum 5 years in automotive repair with 2 years in a supervisory role.
• Strong technical knowledge and ability to lead a team.

Responsibilities

• Oversee workshop operations, ensuring efficient workflow and quality repairs.
• Supervise technicians, diagnose vehicle issues, and maintain customer service standards.

Skills

Automotive Repair

Team Leadership

Problem-Solving

Customer Service

Time Management

Technical Knowledge

Communication Skills

Education

5+ years in Automotive Repair

Supervisory Experience

Tools

Diagnostic Tools

Service Management Software

Job description

The Automotive Foreman is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, quality repairs, and timely service delivery. The role involves supervising a team of technicians, diagnosing complex vehicle issues, coordinating repairs, and maintaining high standards of customer service.

Key Responsibilities:

Workshop Management & Supervision:

1. Oversee and coordinate the workflow in the service center, ensuring efficient job allocation and timely completion.
2. Supervise a team of technicians, mechanics, and apprentices, providing guidance and support.
3. Ensure adherence to standard operating procedures (SOPs) and safety protocols.
4. Conduct daily briefings to assign tasks, discuss challenges, and set productivity goals.

Technical Expertise & Quality Control:

1. Diagnose and troubleshoot complex vehicle issues across multiple brands.
2. Provide technical assistance and mentorship to technicians.
3. Inspect completed jobs for quality assurance and compliance with manufacturer standards.
4. Keep up to date with the latest automotive technologies, diagnostic tools, and repair techniques.

Customer Service & Communication:

1. Communicate with service advisors regarding job progress, delays, and repair recommendations.
2. Assist in explaining technical issues to customers when required.
3. Ensure customer satisfaction by delivering high-quality service and resolving complaints efficiently.

Inventory & Resource Management:

1. Monitor parts availability and coordinate with the parts department for timely procurement.
2. Ensure proper use and maintenance of workshop tools and equipment.
3. Maintain accurate records of repairs and inspections on CRM software system.

Training & Development:

1. Provide ongoing training and skill development to technicians.
2. Conduct performance evaluations and recommend improvement plans for workshop staff.

Qualifications & Skills:

1. Experience: Minimum of 5 years of experience in automotive repair and maintenance with at least 2 years in a supervisory role.
2. Strong technical knowledge of multiple vehicle brands, including diagnostics and repair procedures.
3. Ability to lead, mentor, and motivate a team.
4. Excellent problem-solving and decision-making skills.
5. Strong organizational and time-management abilities.
6. Proficiency in using diagnostic tools and service management software.
7. Good communication skills and customer service orientation.

Language Skills:

• Preferably English/Arabic speaking

Other Skills and Abilities:

• Familiar with all kinds of service equipment and tools as to their usages.
• Have a UAE driving licence.