Automotive Aftersales Manager

OMODA JAECOO UAE; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

OMODA JAECOO UAE is seeking an Aftersales Manager to lead the brand's aftersales strategy and operations in the UAE, delivering premium ownership across service, warranty, parts, and customer care. You will collaborate with dealer partners and regional HQ to uphold ultra-luxury brand standards and drive exceptional CSI/NPS.

Ideal candidates bring 3+ years of UAE aftersales leadership, strong EV/NEV knowledge, and proven capability in launches, training, and dealer performance.

Qualifications

• Over 3 years of automotive aftersales management experience in UAE.
• Proven experience managing service, warranty, parts and technical operations.
• Strong knowledge of EV/NEV tech, diagnostics, ADAS, connected vehicles, OTA and intelligent systems.

Responsibilities

• Develop and implement UAE aftersales strategy aligned with OEM/global brand standards.
• Manage dealer/service partner performance across service, warranty, parts, technical support and customer satisfaction.
• Establish and monitor premium service standards, processes, KPIs and customer experience guidelines.
• Support new vehicle/model launches and aftersales readiness, including tools, parts, training, diagnostics and technical documentation.
• Oversee technical support and escalation of complex vehicle issues to regional/global HQ.
• Manage warranty operations, claim quality, cost control and policy compliance.
• Ensure parts availability, inventory optimization and effective parts supply planning.
• Drive service quality, customer retention, CSI/NPS and resolution of escalated customer cases.
• Ensure aftersales readiness for EVs, connected vehicles, ADAS, AI-powered features, OTA updates and intelligent vehicle technologies.
• Lead dealer technical and service training programs and capability development.
• Monitor aftersales KPIs, budgets, warranty costs and operational performance.
• Ensure compliance with UAE regulations, safety requirements and OEM standards.

Skills

Leadership

Communication

Stakeholder mgmt

Problem-solving

Job description

Brands: New brands (Ultra-Luxury / Premium / AI & Intelligent Vehicles) - to be launched soon

Group: Chery International (Automobiles), a Fortune Global 500 Company

Role will be based in brands OEM

Job Summary:

The Aftersales Manager will lead the brand’s aftersales strategy and operations in the UAE, ensuring a premium ownership experience across service, warranty, parts, technical support, customer care, and dealer performance. The role will work closely with dealer partners and regional/HQ teams to establish high-quality aftersales standards suitable for an ultra-luxury, AI-enabled automotive brand.

• Develop and execute the UAE aftersales strategy in line with OEM and global brand standards.
• Manage dealer/service partner performance across service, warranty, parts, technical support and customer satisfaction.
• Establish and monitor premium service standards, processes, KPIs and customer experience guidelines.
• Support new vehicle/model launches and aftersales readiness, including tools, parts, training, diagnostics and technical documentation.
• Oversee technical support and escalation of complex vehicle issues to regional/global HQ.
• Manage warranty operations, claim quality, cost control and policy compliance.
• Ensure parts availability, inventory optimization and effective parts supply planning.
• Drive service quality, customer retention, CSI/NPS and resolution of escalated customer cases.
• Ensure aftersales readiness for EVs, connected vehicles, ADAS, AI-powered features, OTA updates and intelligent vehicle technologies.
• Lead dealer technical and service training programs and capability development.
• Monitor aftersales KPIs, budgets, warranty costs and operational performance.
• Ensure compliance with UAE regulations, safety requirements and OEM standards.

Qualifications, Experience & Skills:

• Over 3 years of automotive aftersales management experience in UAE
• Proven experience managing service, warranty, parts and technical operations.
• Strong knowledge of EV/NEV technologies, diagnostics, ADAS, connected vehicles, OTA and intelligent vehicle systems preferred.
• Experience in new brand/model launch and dealer aftersales setup is highly desirable.
• Strong leadership, analytical, commercial and problem-solving skills.
• Excellent stakeholder management and communication skills.