Asst. Front Office Manager

Phoenix HG Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Secretary / Front Office professional in the UAE. The role involves supervising front desk operations, managing guest relations, and ensuring high service standards. Candidates should have a hospitality degree and proven leadership experience in a front office setting.

Qualifications

• 2 to 6 years of experience in a front office leadership role.
• Strong communication and problem-solving skills.
• Flexibility to work shifts, including weekends and holidays.

Responsibilities

• Supervise front desk, concierge, and guest relations teams.
• Assist in managing reservations, room assignments, and guest inquiries.
• Train and mentor front office staff.

Skills

Front office leadership

Communication

Problem-solving

Proficiency in PMS systems

Education

Hospitality degree or diploma

Tools

PMS systems (e.g., Opera, Fidelio)

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location

United Arab Emirates

Experience

2 to 6 years

Graduate

Job Function

Secretary / Front Office

Skillset

experience in a front office leadership role

Preferred Jobseekers

Locally available candidates only apply for this job

Key Responsibilities:

Supervise front desk, concierge, and guest relations teams
Assist in managing reservations, room assignments, and guest inquiries
Train and mentor front office staff
Handle guest complaints and resolve issues promptly
Ensure front office operations meet service and quality standards

Requirements:

Proven experience in a front office leadership role
Strong communication and problem-solving skills
Proficiency in PMS systems (e.g., Opera, Fidelio)
Flexibility to work shifts, including weekends and holidays
Hospitality degree or diploma preferred

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