Associate Service Engineer - UAE Nationals

Alloy Enterprises; Dubai; On-site; AED 112,000 - 201,000; Full time

Job summary

Alloy Enterprises in Dubai seeks an Associate Service Engineer to support the maintenance, troubleshooting, and field execution of Fire Alarm and Fire Fighting System activities. You will work with the Field Line Manager, Operations Team Leader, customers, subcontractors, and internal teams to resolve issues and ensure smooth site delivery.

Responsibilities include technical support, investigating system issues, coordinating site activities, performing PPM, testing and commissioning, and

Qualifications

• Experience in maintenance and troubleshooting of Fire Alarm and Fire Fighting systems.
• Ability to investigate and resolve day-to-day technical system issues.
• Strong communication skills to coordinate with customers, subcontractors, and internal teams.

Responsibilities

• Support maintenance, troubleshooting, and field execution of Fire Alarm and Fire Fighting System activities.
• Collaborate with Field Line Manager, Operations Team Leader, customers, subcontractors, and supervisors to resolve issues and ensure on-site delivery.
• Track and execute Planned Preventive Maintenance (PPM) per approved plans.
• Assist in testing, commissioning, and handover documentation for invoicing and service closure.
• Prepare technical, service, and field reports for review by leadership and management.
• Build positive customer relationships and contribute to a professional service experience on site.
• Maintain system assets according to scope, procedures, and checklists.
• Produce field service reports, checklists, and daily logs to keep work visible and traceable.

Job description

What you will do

The Associate Service Engineer supports the maintenance, troubleshooting, and field execution of Fire Alarm and Fire Fighting System activities. You will work closely with the Field Line Manager, Operations Team Leader, customers, subcontractors, supervisors, and internal teams to resolve technical issues, support planned maintenance, and ensure smooth site delivery.

• Provide technical support for the maintenance and troubleshooting of Fire Alarm and Fire Fighting System equipment.
• Investigate and resolve day-to-day technical system issues, errors, and service concerns.
• Support site implementation activities in coordination with customers, subcontractors, supervisors, and field and office teams.
• Track and execute scheduled Planned Preventive Maintenance (PPM) activities as per approved plans.
• Support L&M and POC jobs, including testing and commissioning, and provide timely progress updates.
• Prepare technical, service, and field reports for review by the Operations Team Leader and Field Line Manager.
• Submit required job documentation on time to support invoicing and service closure.
• Build positive customer relationships and help create a professional service experience on site.

How you will do it

• Maintain Fire Alarm and Fire Fighting System assets according to the agreed scope of work, procedures, and checklists.
• Execute preventive and corrective maintenance against the approved schedule and raise concerns early when deviations appear.
• Prepare accurate field service reports, checklists, and daily service logs to keep work visible and traceable.
• Report technical status and open issues daily to the Operations Team Leader or Field Line Manager so decisions can be made quickly.
• Work safely and with integrity, taking ownership of your output and supporting safe behavior on site for yourself and subcontractors.
• Stay close to the work, coordinate effectively with stakeholders, and remove barriers to help the customer and team move forward.
• Improve every day through clear communication, candor, field learning, and practical problem-solving.
• Win as one team by supporting colleagues, technicians, customers, and internal partners with trust and collaboration.
• Provide system operation training and prepare handover documents to support a smooth transition to the customer.
• Learn continuously in the field through self-study, mentorship, and guidance …

What we look for

• Bachelor’s …? (us?)