Associate Manager - E-Commerce

IFFCO Group; Sharjah; On-site; AED 90,000 - 130,000; Full time

Job summary

IFFCO Group in the United Arab Emirates seeks a result-driven E-commerce Sales professional to lead account management across Amazon and Noon, drive forecast accuracy, and scale growth in Grocery Market Place, Bricks and Clicks, and Food Pure Players.

You will collaborate with Marketing, Sales, and Finance to optimize product availability, execution quality, and ROAS, while forging strong partnerships with ecommerce partners and managing day-to-day operations.

Qualifications

• Minimum 3 years' experience in e-commerce sales or key account management within the UAE market.
• Must have direct, hands-on experience managing accounts on Amazon and/or Noon, either from the brand/vendor side or the marketplace/account side.
• Experience in FMCG, preferably within the food category.
• Ability to work within the different eComm partner business models.
• Bachelor's degree in Business Administration, Marketing, or a related field is required.
• MBA or postgraduate degree in Business, Marketing, or E-commerce is preferred/desirable.

Responsibilities

• Participate in the design of IFFCO group Ecommerce strategy across the different Ecommerce sub-channel Grocery Market Place, Bricks and Clicks, Generalist Pure Player and Food Pure Players
• Lead the forecast accuracy and participate in yearly financial and volume planning
• Execute the strategy across the different sub-channels by leading the relationship with the key e-retailers focusing on products availability, quality of execution, trade marketing activities and data analytics on business performance i.e. sales growth, market share, category performance driver and competitive landscape
• Manage the external relationship and develop strategic Joint Business Plan with Ecommerce Pure Players and contribute to the Joint Business Plan for Grocery Market Place and Bricks and Clicks
• Monitor and manage the day-to-day activities (orders, payment collection, finance reconciliation, operational performance i.e. fill rate, out of stocks, delivery time)
• Think out of the box to drive innovative way to touch more consumers and incremental business opportunities
• Drive financial profitability through financial mix analysis, trade spend, trade marketing and marketing analysis to drive expected ROI
• Understand shoppers’ path to purchase and address identified opportunities to increase consumers conversion, satisfaction and loyalty
• Collaborate with internal multi-functional stakeholders Marketing, Trade Marketing, Sales, Supply Chain and Finance to drive innovation, change, simplification and efficiency across all touchpoints to better serve our consumers
• Reports to the management business achievement and Ecommerce sales fundamentals KPI
• Manage the day-to-day relation with ecommerce suppliers and agencies

Skills

E-commerce sales

Key account management

Amazon/Noon experience

FMCG

E-commerce models

Education

Bachelor's in Business/Marketing

MBA preferred

Job description

Championing \"People\": IFFCO Group's Core Value

At IFFCO Group, we are fully dedicated to our core value of \"People\" We are devoted to fostering our employees' growth, providing them with limitless opportunities for personal and career advancement. Our enticing benefits and inclusive work environment have garnered recognition as a certified Great Place to Work® in the UAE and Saudi Arabia.

Empowerment Through Diversity: Crafting Your Journey at IFFCO Group

Within IFFCO Group, every role—be it an internship, a graduate opportunity, or a job opening; offers you the autonomy to shape your professional trajectory. You'll encounter abundant prospects for personal and professional flourishing when collaborating with visionary brands and individuals driving our vision and business expansion. We believe that an entrepreneurial mindset drives success, and our dedicated workforce is the heartbeat of our achievements.

Roles and Responsibilities

• Participate in the design of IFFCO group Ecommerce strategy across the different Ecommerce sub-channel Grocery Market Place, Bricks and Clicks, Generalist Pure Player and Food Pure Players
• Lead the forecast accuracy and participate in yearly financial and volume planning
• Execute the strategy across the different sub-channels by leading the relationship with the key e-retailers focusing on products availability, quality of execution, trade marketing activities and data analytics on business performance i.e. sales growth, market share, category performance driver and competitive landscape
• Manage the external relationship and develop strategic Joint Business Plan with Ecommerce Pure Players and contribute to the Joint Business Plan for Grocery Market Place and Bricks and Clicks
• Monitor and manage the day-to-day activities (orders, payment collection, finance reconciliation, operational performance i.e. fill rate, out of stocks, delivery time)
• Think out of the box to drive innovative way to touch more consumers and incremental business opportunities
• Drive financial profitability through financial mix analysis, trade spend, trade marketing and marketing analysis to drive expected ROI,
• Understand shoppers’ path to purchase and address identified opportunities to increase consumers conversion, satisfaction and loyalty
• Collaborate with internal multi-functional stakeholders Marketing, Trade Marketing, Sales, Supply Chain and Finance to drive innovation, change, simplification and efficiency across all touchpoints to better serve our consumers
• Reports to the management business achievement and Ecommerce sales fundamentals KPI
• Manage the day-to-day relation with ecommerce suppliers and agencies

KPIs

• Deliver sales targets
• Activation planning & execution with excellence
• Maintain up to date knowledge of eCommerce industry
• Ensure the tracking TMI/CMI investments to monitor ROAS
• Deliver shopper insight that will enable markets to understand & drive business
• Secure & implement customer investment plans
• Conduct competitive analysis with partners
• Identify & engage with new eCommerce partners

Work Experience Requirements

• Minimum 3 years' experience in e-commerce sales or key account management within the UAE market.
• Must have direct, hands-on experience managing accounts on Amazon and/or Noon, either from the brand/vendor side or the marketplace/account side.
• Experience in FMCG, preferably within the food category, is preferred.
• Ability to work within the different eComm partner business models

Qualification

• Bachelor's degree in Business Administration, Marketing, or a related field is required.
• MBA or postgraduate degree in Business, Marketing, or E-commerce is preferred/desirable.

Enriching Lives Since 1975: IFFCO Group's Legacy

Since its establishment in 1975, IFFCO Group has thrived into a multinational conglomerate headquartered in the United Arab Emirates. Our influential FMCG brands and diverse portfolio of industry solutions and services enrich the lives of countless consumers and customers across the globe. In 2023, IFFCO Group proudly carries the distinction of being certified as a Great Place to Work® in both the UAE and Saudi Arabia.