Associate Director Learning Solutions Manager

Fitch Ratings; Dubai; Hybrid; AED 257,000 - 331,000; Full time

Job summary

A leading financial services company based in Dubai is seeking a Learning Solutions Manager. This role involves collaborating with client teams, managing learning solutions delivery, and ensuring the excellent experience of clients and learners. Candidates should possess strong organizational and communication skills, along with a background in Learning and Development. The position offers a hybrid work environment and opportunities for career growth.

Benefits

Hybrid Work Environment

Comprehensive healthcare offerings

Retirement planning programs

Family-friendly policies

Paid volunteer days

Qualifications

• Experience managing clients and stakeholders in Learning and Development.
• Proven ability to design learning programs and solutions.
• Exceptional attention to detail with strong time management.

Responsibilities

• Work closely with Client Learning and Development teams.
• Manage all elements of learning solution delivery.
• Handle large volumes of queries from clients and learners.

Skills

Client management

Organizational skills

Project management

Communication skills

Influencing skills

Job description

Overview

Associate Director, Learning Solutions Manager

Fitch Learning is seeking a Learning Solutions Manager based out of our Dubai office. Fitch Learning is a leader in financial services training delivering solutions for apprentices, graduates, and professionals with 10+ years of experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, collaborating with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry.

About The Team

The Client and Learner Manager leads our Client and Learner Services Team in the successful delivery of sophisticated client learning programmes and solutions across the world. The role oversees and supports the delivery of learning solutions, comprising a blend of complex instructor-led programs and e-learning, working with clients and learners to deliver an excellent experience within agreed timelines while managing internal processes, financial and quality controls.

How You’ll Make An Impact

• Work closely with Client Learning and Development teams to understand learning outcomes and requirements. Define measures of success and demonstrate how those measures have been met.
• Collaborate with product, digital learning and content teams to ensure learning platforms and content align with desired learning outcomes and provide an excellent learner experience.
• Create project plans and schedules covering all elements of solution delivery and share with internal and external stakeholders. Proactively monitor risks and issues, escalating where necessary.
• Manage all elements of learning solution delivery: raising work requests, logistics, learner assessments, access to learning platforms, assessments, feedback, reporting and invoicing.
• Handle large volumes of queries from clients, learners and stakeholders.

You May Be a Good Fit If

• Previous experience of managing clients and stakeholders in Learning and Development environments.
• Experience of designing learning programmes and solutions.
• Strong organizational skills and experience in managing multiple projects simultaneously.
• Quick to act, thinking ahead, mitigating risks before they occur.
• Influencer, able to build relationships with internal teams as well as clients and learners.
• Experience working in fast paced, service-led environment.
• Exceptional attention to detail, time management and prioritisation skills. Excellent communication skills; verbal and written.

What Would Make You Stand Out

• Good understanding of learning outcomes and learning management systems: setting measures of success and optimising learner journeys.
• Previous experience in the learning industry and understanding of the local market, competition and macro-economic factors.

Why Choose Fitch

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. If you are successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. You may be asked to divest holdings if they conflict with your work responsibilities.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Seniority level

Director

Employment type

Full-time

Job function

Project Management and General Business