Associate Director

Standard Chartered; Dubai; On-site; AED 140,000 - 180,000; Full time

Job summary

A leading international bank in Dubai seeks a Relationship Manager to handle and grow relationships with high-profile clients. This role requires exceptional customer service skills and the ability to provide tailored financial solutions while managing operational risks. Candidates should possess strong banking knowledge, excellent interpersonal abilities, and a proactive nature. The position offers competitive pay and flexible work options, contributing to a supportive and inclusive workplace culture.

Benefits

Core bank funding for retirement savings

Proactive wellbeing support

Flexible working options

Continuous learning culture

Qualifications

• Experience in banking and sales required.
• Strong communication skills are necessary.
• Motivated self-starter looking for opportunities.

Responsibilities

• Manage and develop relationships with high-profile clients.
• Provide financial solutions while managing operational risk.
• Support clients with their financial needs throughout their career.

Skills

Banking knowledge and sales experience

Excellent communication, interpersonal and relationship building skills

Ability to learn new products and services quickly

Market awareness

Flexible and agile work style

Creative and trustworthy

Motivated self-starter

Job description

Job Summary

As a Standard Chartered Relationship Manager, you’ll be responsible for managing and developing relationships with high‑profile clients to drive business growth and meet the bank’s strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest‑growing markets. Our client continuum spans from Mass Retail to Affluent, including high‑net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities

• Provide outstanding client experiences.
• Organise, follow‑up leads, complete and record appointments, close customer requests.
• Support our clients to meet their financial needs as they progress through their career and life stages.
• Build relationships for the long term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth with appropriate investment solutions.
• Keep abreast of market trends, new product offerings and the latest campaigns.

Skills and Experience

• Banking knowledge and sales experience.
• Excellent communication, interpersonal and relationship building skills.
• Ability to learn new products and services quickly.
• Market awareness and benchmarking.
• Management information.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Enjoys being in a team, engaging with co‑workers.
• Motivated self‑starter, identifying opportunities.
• Maintains a high standard of personal conduct and lives our valued behaviours.

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Gives Clarity & Guidance
• Manages Ambiguity
• Develops Talent
• Drives Vision & Purpose
• Nimble Learning
• Decision Quality
• Courage
• Instills Trust
• Strategic Mindset
• Technical Competencies: This is a generic competency to evaluate candidate on role‑specific technical skills and requirements

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and want to work for a bank making a difference, we want to hear from you.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.